Providing administrative support to the National Business Development Team inclusive of: • Research and creation of new proposals and tenders• Management reporting • Data analysis and reconciliation • Managing Corporate Hospitality Events • Recruitment, training and mentoring of new staff at a local, national and global level• General administrative duties companywide as required

Manager of a Customer Service Centre of 7 with the responsibility of overseeing the efficient granting of cherished Wishes to children with a life-threatening illness both across Australia and for incoming international Wish Children to Australia.

Manager of a Customer Service Centre of 9 with the responsibility of creating and implementing structured procedures both locally and company-wide to improve efficiencies and promote revenue growth.

Managed all aspects of a corporate sales team of 8 with a growth focus on both customer number and customer spend.

Manager of a customer service centre of 12 with the responsibility of exceeding key performance indicators and developing new organisational talent.

Responsible for growing the dependency, satisfaction levels and spend of a dedicated customer by providing an exceptional level of customer service.

Responsible for providing customer services to both the internal and external customer in addition to introducing Dun & Bradstreet’s services to potential new customers

Responsible for the development and implementation of operational changes for a dedicated client to enhance their debt collection rates.