Director of Sales Operations(March 2022-Current)• Develop and execute strategic plans to achieve sales targets• Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals• Working with the human resources department to create job descriptions, hire competent personnel and overseeemployee training programs• Defining, implementing, and revising operational policies and guidelines for the organization• Manage relationships/agreements with external partners/vendors• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Manager of Permitting, Utility, and State Applications(July 2009- March 2022)• Managed office and field staff involved in the issuance of occupational licenses and building permits, and fieldinspection• Hired and trained assigned employees and evaluated their performances• Trained new Operations Managers on business processes and applications in other territories (NY,CT,PA,MD,MA)• Maintained records associated with license and permit/utility/state applications, fee payments, and violations• Evaluated and analyzed current work procedures for effectiveness and efficiency of operation• Scheduled work assignments of support staff and oversees the preparation and maintenance of departmentalrecords such as permits issued, occupational licenses, fees collected, and daily activities of enforcement staff• Managed office schedule and files, records retention, and requests for destruction of files as appropriate

-Utilize interpersonal communication skills to assist customers. -Document and assemble inventory. -Advise customers on utilization and care of merchandise-Maintaine sales records for inventory control