Danielle Hall Email & Phone Number

Halton, Cheshire, United Kingdom

Project managed multiple developments in rural areas ensuring 100% tenancy uptake at handover..Project managed Merseyside Team News LetterActively changed the lives of a number of tenants through multi agency working and going the extra mile to ensure positive outcomes.Worked with Business in the community Liverpool to become a Job Coach for vulnerable adults on the program.Participated in PUBs Wirral (Pop up Business School) project steering roup.Project managed “Summer… Show more Project managed multiple developments in rural areas ensuring 100% tenancy uptake at handover..Project managed Merseyside Team News LetterActively changed the lives of a number of tenants through multi agency working and going the extra mile to ensure positive outcomes.Worked with Business in the community Liverpool to become a Job Coach for vulnerable adults on the program.Participated in PUBs Wirral (Pop up Business School) project steering roup.Project managed “Summer Rugby Camp” in partnership with Saint Helens RLFC to provide 15 children from deprived areas the opportunity to develop health and well being skills along side taking part in Rugby training over 3 days at the Saints stadium.Took part in LEAD mentor program and contributed to shaping the program going forwardGeneral dutiesManaging lettings and sign upsStarter tenancy visits and conversionsDealing with service charges and all enquiries/ complaints relating to themProperty inspectionsPartnership workingIT literacy skills used daily on Microsoft programs and Orchard system.Complaints managementWorking on steering group to improve service deliveryAny and all housing management dutiesWorking with Financial inclusion team to deal with issues related to bedroom tax and raising awarenessWorking across a diverse and spread out patch covering 5 local authoritiesAttending and participating in on site meetings for several large new developments across West Lancs and St Helens.Low and high level ASB Show less

Developed publicity and wrote news letter to re launch C2B community initiatives.Developed new processes and paperwork to assist colleagues to carry out vulnerability reviews.Worked closely with a number of Tenants facing eviction to manage their multiple barriers and sustain their Tenancies.Created Community Garden scheme and worked closely with local partners to bring in cookery courses along side the growing of fresh produce.Assisted in testing new housing IT… Show more Developed publicity and wrote news letter to re launch C2B community initiatives.Developed new processes and paperwork to assist colleagues to carry out vulnerability reviews.Worked closely with a number of Tenants facing eviction to manage their multiple barriers and sustain their Tenancies.Created Community Garden scheme and worked closely with local partners to bring in cookery courses along side the growing of fresh produce.Assisted in testing new housing IT systems.General DutiesPioneering new community engagement initiativesConsultancy across all business areasRe developing housing management processes and policiesAssisting and advising Management TeamAttended state QShelter Conference as company representativeAttended and gave significant input into multi agency meetings state wide.Written grant proposals for community initiativesAdapted company approach to community engagement and monitored and recorded outcomesAssisted in community events and helped set up consortium approach to service deliveryPioneered pieces of work around assisting Tenants facing eviction sustain their Tenancies.Consulted with Government agencies around changing approach to housing policies and functions.Assisted in obtaining funding and setting up successful edible garden projects at four unit complexes.Participated in regional Housing Network and case coordination meetingsWorked closely with and advised CEODeveloped new Tenancy progress plans (reviews) and worked with Housing Management team to refine process to successMet with state minister for housing around policy and arranged official openings with him in attendanceEngaged police and other agencies to work closely with C2B staff. This link between Housing and Law Enforcement was not common place in Australia.Dealt with a range of complex cases and complaintsAllocations. Worked with Department of Housing and other agencies to ensure successful outcomes for Tenants. Show less

Provided efficiency savings on fly tipping and void turn overs through developing relationships with partners and Tenants.Achieved multiple extensions on contract due to high performance.Worked closely with partners to ensure the safety and health of elderly residents found in extremely poor conditions.Provided sickness cover for Tenancy enforcement Officer (duties listed below)Dealing with all instances of ASB and breaches of Tenancy such as property condition.Gas Servicing… Show more Provided efficiency savings on fly tipping and void turn overs through developing relationships with partners and Tenants.Achieved multiple extensions on contract due to high performance.Worked closely with partners to ensure the safety and health of elderly residents found in extremely poor conditions.Provided sickness cover for Tenancy enforcement Officer (duties listed below)Dealing with all instances of ASB and breaches of Tenancy such as property condition.Gas Servicing legal workUsing React database to monitor cases.Liaising with partner agencies such as Police and environmental Health to tackle nuisance.Attend multi agency NAG meetingsPass cases to and work along side MARACService NSP’s and NRP’s where appropriateCollate evidence to take cases to courtSupport victims of ASBSupport perpetrators of ASB and sign post to agencies where requiredWork with legal services to put cases in courtServe NTQ’s where appropriate in relation to abandonment.Work along side NSO’s on estates to make sure VFM and PI’s are reached.Any other tasks required relating to ASB and Tenancy breaches.Training new staffGeneral Duties (Neighbourhood Officer)Managed the tenanting of 30 new build properties from handover to sign up.Liaised with contractors regarding handover and defects.Arranged and participated in large scale community engagement events.General Estate and Tenancy ManagementVulnerable ReviewsLow level ASBResident profilingPotential new Tenant InterviewsEstate InspectionsLiaising with and raising jobs with repairs and estate staffBuilding links with local service providersWorking jointly on high profile ASB case featured in national newsMutual exchanges and Tenancy amendmentsVoids and allocation interviews, viewings and lettings sign upsPost Let Tenancy VisitsRepresenting Arena in multi agency meetingsAssisting in setting up Residents groups in new areasCollating reports for inspections and liaising with managers to seek funding for actions Show less