Danielle Hallam Email & Phone Number

San Francisco, California, United States

•Supervise 13 account managers handling over 10,000 members to ensure that all departmental and individual revenue and service objectives are achieved•Collaborate with senior management to build a marketing and pricing strategy for members’ annual renewal campaign; set employee goals and work directly with the individuals to exceed those goals, resulting in a $167 million in renewal revenue in 2022•Create exclusive gifts as well as events and experiences, both live and virtual, to provide distinct additional value to members; staff and oversee the execution of events and ensure that costs stay within annual budget•Review all member-related marketing materials and communications for brand consistency and proper verbiage•Facilitate the hiring and training of new full-time employees with a focus on effective service practices; ticket specifics; problem resolution; and CRM data input and its utilization•Strategize and establish opportunities for corporate partners to market to both premium and non-premium members•Develop promotions for add-on purchases for current members and their networks to generate additional ticket, suite, and event revenue

San Francisco, Ca

•Supervise 6 account managers handling over 6,000 members to ensure that all departmental and individual revenue and service objectives are achieved •Collaborate with senior management to build a marketing and pricing strategy for members’ annual renewal campaign; set employee goals and work directly with the individuals to exceed those goals, resulting in a $163 million in renewal revenue in 2021•Create exclusive gifts as well as events and experiences, both live and virtual, to provide distinct additional value to members; staff and oversee the execution of events•Review all member-related marketing materials and communications for brand consistency and proper verbiage•Manage approximately 400 season ticket accounts by educating clients in ticket management, resolving issues, billing and invoicing members, and executing circumstantial accommodations •Facilitate the hiring and training of new full-time and game-night employees with a focus on effective service practices; ticket specifics; problem resolution; and CRM data input and its utilization•Strategize and establish opportunities for corporate partners to market to both premium and non-premium members

Oakland, Ca

•Managed a client base of over 400 season ticket member accounts and provided customized service for each client that aided in their ticket utilization, established clear billing, and ensured that issues were resolved quickly and tactfully•Presented season ticket holders with 30-year membership platform for Chase Center and assisted in their seat selection and the sale of memberships, individually yielding $11 million in non-ticket revenue•Executed annual renewal campaigns to all members by highlighting both utilized and potential member benefits, market ticket values, and alternative seat locations/ticket products if applicable•Gathered and inputted data into Salesforce CRM system and utilized that data in order to customize service efforts for each member •Organized and executed events exclusively for season ticket members including player meet and greets, premium clientele happy hours, and behind-the-scene tours; created premium hospitality experiences for clients attending games at other NBA venues

Oakland, Ca

•Managed approximately 450 season ticket accounts and generated over $25.4 million in renewals and upsells in five seasons •Developed and maintained interpersonal relationships with account holders and their guests; inputted a detailed record of interactions for each client through Salesforce CRM system to provide individually tailored service for account holders•Held events for clients including player meet and greets, premium clientele happy hours, and behind-the-scene tours•Promoted the renewal of season tickets which required an in-depth knowledge of the product and the ability to uncover and address issues that result in product dissatisfaction

Oakland, Ca

•Managed approximately 375 season ticket accounts and accumulated nearly $3 million in three seasons by assisting in ticket management, resolving issues, and scheduling events for individual account holders•Communicated regularly via phone and email as well as coordinated in-person meetings year-round to develop a personal relationship with all season ticket holders•Strategized and executed individualized plans of action for a wide variety of clients to ensure the renewal of their accounts

Oakland, Ca

• Supervised and directed promotional team members in the set up and break down of marketing materials throughout the arena and other event locations• Assisted the marketing department with the execution of promotions and contests at Warriors home games and team events • Supported box office staff in the distribution tickets to both team’s families and agents as well as to NBA personnel and VIPs

Alameda, Ca

•Sparked revenue through various sales techniques •Accurately maintained cash resources by computing sales prices, receiving and processing payments.•Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills•Effective when working under pressure and manage time efficiently for myself and employees•Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with health and safety regulations•Prepared and served quality beverages in a timely manner while upholding company standards •Trained, managed and scheduled employees' shifts