Danielle Hamer Email & Phone Number

Windermere, England, United Kingdom

Role modelling the Lakeland values and behaviours at all times to ensure that excellent service and operational standards are achieved and play my part in making Lakeland a great place to work.

Yealand Redmayne, England, United Kingdom

Carnforth

Kendal, Cumbria

• I am responsible for business negotiations, contracts and booking event space, by maintaining existing relationships, as well as developing new business opportunities with clients.• I assist with the planning of annual sales budgets, event profit margin and overall finances. • My role has recently expanded, and I am now involved in creating social media marketing campaigns across a number of social media platforms including Facebook, Twitter and Instagram, as well as producing copy for the regularly updated blog and weekly email newsletter.

Manchester, United Kingdom

Key Accounts & Groups handle a diverse array of clients, from school educational trips to tailor-made sports tours to corporate incentive trips. They attend many travel shows, events and client presentations.My role is to maximise profitability, developing both the product and market, maintaining service level agreements and building external relationships through regular client contact, meaning plenty opportunity to stamp your mark in a new area with huge growth potential.• Sourcing, pricing and selling tailor-made group products over the phone & email.• Managing a portfolio of group bookings and key clients.• To maximise and work to budgeted yield and revenue targets.• Developing the sales and exposure of STA Travel groups business through existing and new client relationships.• Work with the Sales & Development Manager on providing potential new business leads and investigating commercial opportunities with existing and potential suppliers

Sydney, Australia

• I was responsible for executing the workflow across the end to end billing and payments process, ensuring timely and accurate processing of information and efficient reporting.• I vigilantly carried out quality assurance processes on all bill cycles prior to invoice distribution, with any discrepancies resolved prior to billing. • Preparation of pre and post bill run & payment files, checking procedures and resolving any anomalies.• Tier 2 support to the national contact centre in line with service levels. Offering a point of engagement, focussing on maintaining knowledge and expertise within the group. Along with maintaining the collections reporting process, including workload and KPI closures.

Sydney, Australia

• This role was responsible for the performance, integrity and security of the policies & claims databases.• Organising and updating client records who had recently switch over to Allianz due to company takeover & transferring paper based market research results.

Kendal, Cumbria

• Responsibility to undertake and perform administrative tasks completely, accurately and efficiently, in line with prescribed deadlines.• Ensuring all applicable internal controls and monitoring procedures are adhered to at all times including identifying and reporting any failures or deficiencies accordingly. • Identifying and reporting any shortcomings in the design or application of internal procedures, controls and monitoring procedures and to further assist management in designing effective solutions.

Windermere, Cumbria

• Dealing with all banking customers across a number of product portfolios. • Managing client communications is the chief responsibility of this position, interacting directly with potential, new and existing clients.• As a Customer Service Advisor I was the first point of contact for customers. This involved working to provide quality customer service, while increasing the company’s revenues through increased sales and upselling new products. • I always ensured to exceed daily and weekly sales targets and referrals along with routine tasks such as security controls & checks, daily cash and audit reconciliation and ATM support.

Newcastle Upon Tyne, United Kingdom

• Worked hand in hand with the Collections Manager to minimise write-offs and maximise the company’s revenue. Interacting independently with borrowers to collect debts on inbound and outbound dialer systems. Once the customer was advised of their current financial status, we established a monthly repayment plan or an agreed-upon settlement. • Making a minimum number of client contact reminders per week. I would then create monthly and quarterly reports providing details regarding the number of delinquent accounts, payments received and past-due or outstanding payments. Taking these figures to a monthly meeting with the collections manager.• Handled a wide range of problems, using my strong communication skills to assist with complex issues, such as consequences of missing payments, complaints and the state financial difficulties process.• Often gaining recognition for my achievements, as I was regularly in line for monthly bonuses as a result of surpassing sales targets and having exceptional figures.I acquired the ability to assist colleagues, developing incentives and sales ideas within my line group to help others improve personal KPI’s and team statistics. Some of these ideas were put forward to management and have since been granted and implemented into how the collections department is run on a day-to-day basis.

Newcastle Upon Tyne, United Kingdom & Kendal, Cumbria

• General duties include liaising with customers in all areas of sales. Replenishing the stock and opening/closing the store, including cashing up.• This is a job I transferred between during my first year at university and home.

Bachelor’S Degree, English Language And Linguistics, 2:1

Activities and Societies: English Language Society & Netball

Cipd L5, Human Resources Management And Services

Cipd Foundation Certificate, Human Resources Development

A-Level, English Language, Business Studies, Media Studies , And Travel & Tourism