Danielle Hancock Email & Phone Number

Revelstoke, British Columbia, Canada

Revelstoke, British Columbia, Canada

Kingston, Ontario

Talent Acquisition Business Improvements- create & implement SOP’s- new vendor point of contact and implementation for Applicant Tracking Systems Source, interview, hire and onboard candidates - 5000+ entry level positions - 600+ management level positions including Recruiting Managers, Director level, and site Management Career Builder, Monster, Indeed and LinkedIn expertise New Site Launch including full cycle recruitment and training of onsite teamsMarketing, branding and advertising across multiple sites within Canada & US sitesManage individual and multi-site budgets of $500K+Committee Member internally and externally; including Chamber of Commerce New Membership, Immigrant Services Kingston & AreaJoint Health & Safety Management RepresentativeProvide coaching, development and mentoring; ensure onsite commitments are met for multiple site locationsConduct 1:1 sessions, team meetings and training sessions for Recruiters and Recruiting Managers Constant communication with Site Directors, VP’s and Senior Vice Presidents across all site departments in multiple sites

Manage monthly/yearly recruiting budget of 100K+Maintain marketing/branding for recruiting and STARTEKRegular meetings with local media partnersDevelop and facilitate STARTEK Cares campaign with local Non-profit OrganizationsTrain and Develop new Staffing Coordinators and Recruiting ManagersConducting regular 1:1 sessions and team meetings with Staffing CoordinatorsManage/utilize ATS (Sonic, Taleo)Constant communication with Site Directors, VP Recruiting and Senior Vice PresidentCompile daily/weekly/monthly reporting for internal site and corporate use.Serve on community committees (Chamber of Commerce, Martha’s Table Board of Directors member, University Hospital Kingston Foundation)

Calabogie, On

Registrar - responsible for administration, updating Sports DNA to ensure that athletes are members of CFSA in good standing and athlete registration for club programs. Primary voice for the clubs via club updates and e-mails.

Provide leadership and guidance to assist in goal and career attainment to Supervisors.Preparation and completion of daily/weekly/monthly reporting for internal and client and corporate use.Constant professional communication with the Client (on site and remote)Monitoring disciplinary action to agents from Supervisors.Daily monitoring of staff up to 200 agents.Professional daily communication between all departments such as LRP, HR, and Quality.Coaching to Supervisors on a weekly basis through 1:1 sessions and team meetings.Co-developed and head Community Involvement Committee

Provides leadership and guidance to assist in goal and career attainment.Monitor team using provided systems such as RTA, EWFM, and CANVAS.Daily monitoring of staff of 20 people.Executing disciplinary action to agents.Constant communication with agents and Operations.Professional daily communication between all departments such as LRP, HR, and Quality.Weekly reporting to Operations Manager.Coaching to agents on a daily basis through 1:1 sessions and team meetings.Timely preparation of quarterly and annual performance appraisals.