Danielle Hanover Email & Phone Number

Los Angeles, Ca, Us

United States

Los Angeles, California, United States

- Managed F&B operations within the Mondrian hotel and Katsuya L.A. Live, covering restaurant service, in-room dining, banquets, and guest amenities- Enforced strict break policy compliance and utilized staffing control to increase net profit- Supported all restaurant staff by regularly coaching and holding ongoing trainings- Developed profitable promotions, represented Ivory restaurant in hotel marketing meetings- Interacted with guests to establish a mutually enriching relationship- Managed social media communications via Yelp, TripAdvisor, OpenTable- Facilitated high-profile and other VIP guests’ experiences and requests- Acted as hotel safety committee liaison

Downtown Los Angeles, Ca

- Worked in tandem with GM to curate ‘The Market’ including hiring and training staff- Created operations policies & procedures for new concept- Designed and executed all signage within the department- Worked closely with owners to set up retail food & housewares offerings, aligning them with the brand and emphasizing cohesion with other elements of the property- Set up and executed SQF-certified labeling systems for wholesale food program

Beverly Glen, Los Angeles

- Specialized in merchandising and operations while opening boutique marketplace- Hired and trained staff of 50 while developing operations and training procedures- Implemented a guest relations program that helped increase sales month over month- Developed gift basket concepts and executed custom sets to bring in additional revenue- Managed visual merchandising throughout the store- H.R. responsibilities prior to store’s opening including onboarding and payroll

West Hollywood, California

Acted as a client-therapist liaison to ensure both the client's and massage therapist's experience was seamless. From booking sessions, managing accounts, and facilitating communication, to conflict resolution, billing, and any other follow up, extensive product knowledge and a high level of customer care were crucial to this role.

Greater Seattle Area

On- and Off-Premise promotional events for brands under the William Grant & Sons portfolio. These entail increasing awareness & presence with consumers (by being fully knowledgeable on my products, promoting brands on pub crawls, private events, store displays, etc.) for Milagro Tequila, Hudson Whiskey, Hendricks Gin, Sailor Jerry's Spiced Rum, Lillet Blanc, Tullamore DEW Irish Whiskey, Balvenie Scotch Whiskey, Glenfiddich Scotch Whiskey, and others.

Newcastle, Washington

- Assisted in making furniture purchasing decisions for general inventory or specific homes- Placed decor and furniture in houses to showcase and increase selling potential to buyers- Planning layout and making accent decisions

Bachelor Of Arts - Ba, Creative Industry Studies: Interior Design

Associate’S Degree, Associate In Arts & Sciences - Dta

Hospitality Business Management, Marketing