Danielle Hansen Email & Phone Number

• TEAM Athlete budget management and tracking• Implement TEAM Athlete strategy and structure• Communicate with Accounts Payable and Legal to ensure all necessary documents/contracts are completed • Athlete travel and agenda coordination for events, competitions and sponsorships• Develop branding program for athlete brand expansion • Manage brand consistency across athlete/model all relevant channels • Organize and Manage special events, including but not limited to Supplement Awards, FITUSA Competition, BodySpace Spokesmodel Search• Provide setup and tear down support at some events• • Assist athletes on how to fully utilize and benefit through social media channels• Provide athlete coaching on how to best represent the Bodybuilding.com brand as well as the individuals brand• Organize and track data and metrics around each athletes value and growth in each channel• Align athlete strategy with sponsorships to allow brand representation at more Bodybuidling.com sponsored events.• Create Athlete on boarding process, “How to be the best Athlete,” intro package and welcome package• Utilize all athletes in every PR opportunity presented as a representative of Bodybuilding.com• Control constant channels of communications with all athletes to keep them involved with changes and news form Bodybuilding.com• Coordinate with vendors to utilize athletes for reviews and promotions to purchase vendor items at Bodybuilding.com• Create and implement international athlete strategy• Plan, execute and finalize marketing special events projects according to deadlines and budgeto Projects include but not limited to: Supplement Awards, BodySpace Spokesmodel Search & FIT USA• Create project timelines and communicate with selected groups and stakeholders through each step of the project• • Effectively communicate project status and milestones with marketing teams, design,• PR, digital publishing, merchandising, external vendors and management as needed•

Worked cross-functionally with multiple teams anddepartments to successfully manage, set time lines, create milestones, and ensure variousmarketing projects are on pace and flowing.• Plan, execute and finalize marketing projects according to deadlines and budgeto Projects include: Supplement Awards, Transformation Challenges, 1M BodySpace Users, Military Challenge, $1M Transformation Challenge, etc.• Create project timelines and communicate with selected groups and stakeholders through each step of the project• Collaborate with cross-functional teams to ensure projects are on pace to reach major milestones• Effectively communicate project status and milestones with marketing teams, design, PR, digital publishing, merchandising, external vendors and management as needed• Identify gaps to increase effectiveness of project timelines• Conduct project post mortems/retrospectives to identify success and ROI

•Communicate with customers by phone, email, or online chat concerning product information, order status, and general questions and concerns •Complete manual orders placed by phone, email, or online chat •Call customers when necessary to advise shipments delay and/or information necessary to process orders •Communicate with shipping courier’s (i.e. FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing •Escalate calls as needed to Floor Supervisor •Adjust orders as needed. I.e. backorders, exchanges, separate warehouse shipping, shortages, wrong item shipped, etc. •Assist customers in adjusting shipping or contact information •Offer advice on new products that fit within the customers fitness, health, or appearance goals •Obtain customer feedback and send to appropriate individuals