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Danielle Harper-Brady Email & Phone Number
Senior Customer Success Manager
at
PepTalk
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
Durham, England, United Kingdom
Company size
Who is Danielle Harper-Brady? Overview
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Quick answer
Danielle Harper-Brady is listed as Senior Customer Success Manager at PepTalk, a company with 24 employees, based in Durham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Danielle Harper-Brady.
Danielle Harper-Brady previously worked as Service Improvement Specialist Lead at Pulsant and Client Service Manager at Pulsant. Danielle Harper-Brady holds Bachelor Of Science (Bsc) Hons, Psychology from The University Of Manchester.
Company email context
Email format at PepTalk
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PepTalk
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Profile bio
About Danielle Harper-Brady
Danielle Harper-Brady is a Senior Customer Success Manager at PepTalk. She possess expertise in service desk, customer service, teamwork, public speaking, service improvement and 12 more skills. She is proficient in German.
Listed skills include Service Desk, Customer Service, Teamwork, Public Speaking, and 13 others.
Current workplace
Danielle Harper-Brady's current company
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Peptalk
8 roles
Danielle Harper-Brady work experience
A career timeline built from the work history available for this profile.
Service Improvement Specialist Lead
Current
Oct 2023 - Present
Client Service Manager
Dec 2019 - Oct 2023
Service Operations Manager
Sep 2016 - Dec 2019
Tower Service Manager - Workplace & Service Desk Services
Responsible for delivery and governance of end user services from Service Desk, Workplace and Onsite Services Teams for a large UK based account. Previously a TSM within a SIAM support model with an offshore Service Desk for a UK based customer. Single point of contact for services delivered from the Workplace and Service Desk Services tower, working.
Aug 2014 - Sep 2016
Business Improvement Analyst
- Key Responsibilities & Projects:
- Sustainability point of contact for Lean Upstreaming waves, actively driving the project on several accounts.
- Preparing Lean audit materials for a Lean Upstreaming wave for which I was the sustainability point of contact
- Involved in an internal program, which had the aim of reducing IT incidents and to move from reactive to proactive problem management of incidents. Requiring me to work alongside Problem Managers, global stakeholders.
Nov 2012 - Aug 2014
Service Desk Agent
Aug 2011 - Nov 2012
Senior Service Desk Analyst- London 2012
- Handling calls and emails reporting problems with IT services at the London 2012 Olympic and Paralympic Games.
- My duties also included offering on-the-job assistance to around 70 newer members of staff throughout the Olympic period.
- I was selected by the Call Centre Manager to assist the Duty Managers in the training of the new staff for the Games period.
- My training responsibilities included leading 2-3 hour classroom-based sessions for 20-30 new staff in order to train them to use the call logging tool. Additionally, I was asked to run several sessions to teach staff.
Jun 2012 - Sep 2012
2 education records
Danielle Harper-Brady education
Bachelor Of Science (Bsc) Hons, Psychology
Education record
Framwellgate School Durham
FAQ
Frequently asked questions about Danielle Harper-Brady
Quick answers generated from the profile data available on this page.
What company does Danielle Harper-Brady work for?
Danielle Harper-Brady works for PepTalk.
What is Danielle Harper-Brady's role at PepTalk?
Danielle Harper-Brady is listed as Senior Customer Success Manager at PepTalk.
Where is Danielle Harper-Brady based?
Danielle Harper-Brady is based in Durham, England, United Kingdom while working with PepTalk.
What companies has Danielle Harper-Brady worked for?
Danielle Harper-Brady has worked for Peptalk, Pulsant, and Atos.
Who are Danielle Harper-Brady's colleagues at PepTalk?
Danielle Harper-Brady's colleagues at PepTalk include John Jenkins.
How can I contact Danielle Harper-Brady?
You can use AeroLeads to view verified contact signals for Danielle Harper-Brady at PepTalk, including work email, phone, and LinkedIn data when available.
What schools did Danielle Harper-Brady attend?
Danielle Harper-Brady holds Bachelor Of Science (Bsc) Hons, Psychology from The University Of Manchester.
What skills is Danielle Harper-Brady known for?
Danielle Harper-Brady is listed with skills including Service Desk, Customer Service, Teamwork, Public Speaking, Service Improvement, Sports Coaching, Report Writing, and Training.
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