Danielle Harrison Email & Phone Number

Los Angeles, California

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; lead by example and ensure a proactive approach is adopted for all key.
• Responsible for training, on-boarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous.
• Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.

San Jose, CA

• Manages multiple sites - 3 premier communities totaling 1400 units in San Jose, CA.
• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key.
• Responsible for training, on-boarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous.
• Oversees the leasing process, works along with Leasing Manager from the Sales Office, to achieve and/or exceed occupancy/availability goals.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.