Danielle Harrison Email & Phone Number

Los Angeles, California

Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; lead by example and ensure a proactive approach is adopted for all key customer touch points. Dedicated to raising and maintaining property NPS and ORM scores.•Responsible for training, on-boarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.•Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.•Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.

San Jose, Ca

Manages multiple sites - 3 premier communities totaling 1400 units in San Jose, CA.•Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.•Responsible for training, on-boarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.•Oversees the leasing process, works along with Leasing Manager from the Sales Office, to achieve and/or exceed occupancy/availability goals.•Build relationships with internal and external customers to provide best in class service.•Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.•Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.•Ensure the condition and quality of the communities meet the Irvine Company standards at all times.•Develop and manage resident communications.•Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.•Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.•Responsible for overseeing the Below Market Rent / HUD program and ensure compliance with city regulations and reporting•Manage ongoing reinvestment projects and Capital Expense Projects, currently one community under interior remodeling, another community under water intrusion construction project, as well as management of rent concessions in occupied buildings.