- Facilitated the overall success of the business, achieving business growth to a $4 million Company.- Provided Admin and HR Support to the internal business operation.- Trained and coached internal employees on navigating and building relationships with clients and independent contractors.- Vetted, verified, and onboarded quality independent contractors to partner and support business growth.- Oversaw overall business revenue and growth potential.- Researched, developed, and implemented processes to improve business in multiple areas.- Managed the payroll and people management for a team of professionals, giving support and directional coaching to aid team members in reaching personal metrics and target business goals.

- Partnered with Businesses and Independent Contractors to oversee the facility management of a variety of client types.- Built and maintained relationships with both internal and external customer bases.- Managed a portfolio of clients that brought in a minimum of $70,000 annual contract revenue.- Supported clients’ needs as a problem solver in both proactive measures for building maintenance and emergency project management whenever necessary.

- Oversaw the successful customer experience of over 500 residential rental properties. Navigate the day-to-day operations in relation to tenant questions and complaints.- Worked directly with the maintenance staff to address maintenance related tenant concerns.- Lead training for staff on company standards for providing exceptional customer service.- Ensure all departments provide exceptional customer service and update policies and procedures when improvement opportunities are identified.- Proactively sought ways to improve the quality of tenant experience and improve tenant retention.

- Scheduled necessary services for clients’ properties in accordance with their contract.- Maintained client relations for 200+ active contracts.- Managed and processed payments and deposits to appropriate invoices in QuickBooks.- Tracked customer satisfaction, contract changes, project updates and progress.- Provided clear expectations to clients regarding their services, contract, and available options for changes or cancellations.- Launched a digital operating platform to track project progress and schedule teams that increased productivity.

- Oversaw all aspects of customer account servicing.- Built and maintained relationships with existing and new clients and resolved account issues.- Managed policies and procedures for customer account servicing.- Maintained annual budget by meeting monthly renewal goals obtained through outbound solicitation to clients.

- Accepted customer calls for information regarding payment, interest, terms, fees, balance transfers, general rewards inquiries, and credit line increase requests. - Interviewed and was selected for the Innovation Pod to help create and recommend process improvement changes that impact customers, internal and external.- Solicited feedback from other lines of business to determine viability of change initiatives.- Owned and led a project that positively impacts phone agents returning from a leave of absence. Resulted in invitation to join EmpowHER site committee.- Acquired support and approval from Senior Leadership to obtain Scrum Master Certification.- Interviewed and was selected for Card Terms, MS & UM Servicing Intent Delivery to support Emory “Lee” Baird under the Servicing Terms Intent Support Lend.- Launched, implemented, and managed 11 different recession readiness campaigns resulting in a corporate financial savings of 19 billion Dollars in the year of 2020.

- Provided Customers with technical support internet, phone, and television services in an in-bound call center environment. - Maintained knowledge of all corporate policy and industry and federal regulations between corporation and customers.

- Promoted from part-time Sales to full-time Visual Merchandiser within six months.- Organized merchandise and displays in a way that promoted floor traffic and increased sales.- Processed legal documents accurately including those related to background checks for firearm sales and membership enrollments.

Managed and coached approximately 15-20 part-time sales associates, reached sales goals for the store, maintained the stores visual marketing and made the nightly bank deposits.

Promoted from Waitress to Bartender within a year and then eventually to Bar Manager. Responsible for providing high level customer service to patrons, providing food and beverage while hitting nightly sales goals. Managed staff of approximately 12, daily scheduling and maintained product inventory.

Hired to organize, manage and maintain stockroom, create visual merchandising, and provide customer service.