Direct the national sales strategy for the book of business over five states. Manage tactics and resources necessary to achieve annual goals. Support all member retention strategies and new group sales strategies. Work collaboratively with actuarial and underwriting leadership to support product development.Monitor all sales performance for five states and downstream Sales Managers and Agents.Use online sales reporting to track, measure and analyze performance. Direct market analysis of local competition to ensure competitive advantage. Direct broker relations and compensation strategies. Ensure all sales communications are coordinated while supporting marketing and sales plan objectives.Oversee the development and implementation of sales incentive compensation programs. Oversee the development of sales presentations and business plans.

Responsible for all sales oversight for seven plans (Soundpath Health- Wa, Riverlink Health- Oh, Stableview Health- Ky, Clear River Health-Tn, Heartland Plains Health-Ne, QualChoice Advantage-Ar) Managed within budgetDeveloped policies and procedures to stream line lead management, sales performance and sales skill testing.Enhanced on boarding of sales team to include comprehensive online and in personManaged relationship with Field Marketing Organizations and while supporting 800 + BrokersCreated performance management tracking and management systems for FMO Relationship monitoringMonitored Grievance and Appeals for Sales & Marketing.Managed several audits required by OIC and CMS including Plan Oversight of Agents and Data Validation. Managed multiple online systems to track membership needs and requestsManaged retention efforts to ensure current plan membership was informed of plan changes and programs.Provided oversight of commission management and contract negotiations.

Medicare question management and education supportBenefit education for membershipRetention support for membership

HR Consultant for 26 clients including American Family Insurance, Washington Health Insurance Pool, and REM Medical. Providing full HR and payroll service including on site meetings as necessary, updating company policies, generating business revenue through additional services as necessary, updating employee handbook, investigations, benefit and payroll management.

Managed Operations and Human Resources for the largest Better Business Bureau in North America, generating $8 million in revenue in three states (AL,OR, WA). Direct oversight of two managers and their 17 employees in Operations and two Human Resource Assistants. Provided leadership and oversight to sales and member services team inclusive of setting company strategies for teams and assessing best practices.

Customer service training and program development- led team of 17 direct reportsMember of company wide leadership teamCall center management and policy developmentSales support and program trainingCompliance monitoring and training - best practice program creation