Danielle Henry Email & Phone Number

Olympia, Washington, United States

Olympia, Washington

Serve as subject matter expert and functional analyst within a Scrum TeamIdentify and implement enrollment solutions and communicate viable workarounds to affected stakeholdersCollaborate with stakeholders to refine operating processes and procedures to deliver solutions and servicesCoordinate root cause analysis and resolution of incidents affecting.

Olympia, WA

Analyze customer accounts and systems to troubleshoot root cause of issueIdentify discrepancies with system logic and submit Work Order RequestsCollaborate with insurance companies to negotiate reasonable outcomesContribute to team effort by providing assistance and support Prepare and process complex data fixes involving cross year enrollment and.

Resolving client issues and account discrepancies.Respond to client service needs through email and phone communication.Work closely with peers and supervisors to build and maintain positive customer relations.Maintain a high level of confidentiality when dealing with customer data.Manage emotionally-sensitive referrals and request technical fixes through.

Responsible for delivery of documents to clients.Managed office and property by maintaining the appearance, contracting out building repairs, and purchasing supplies and equipment.Forwarded correspondence to owner by use of fax, mail and computer.

Administered medications to residents at designated times and used proper judgment when giving medicines that are ‘As Needed’.Trained approximately 10 new employees.Promoted from Caregiver to Med Tech.Assisted up to 14 residents with activities of daily living.Worked as a team with other members of nursing staff.

Cleaned and sterilized instruments and disposed of contaminated supplies.Interviewed patients to obtain medical information and measure their vital signs, weight, and height.Explained treatment procedures, medications, diets, or physicians' instructions to patients.Contacted medical facilities to schedule patients for tests.

Began as merchandise stocker and promoted to cashier after only 2 months.Developed ability to handle angry/difficult customers and resolve problems to their satisfaction.Courteously greeted customers during rush hours.Aided customers in locating items in the store.

Greeted customers and determined what each customer wants or needs.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Watched for and recognized security risks and thefts.Used computers to help in preparing and balancing tills throughout the day to handle cash and process credit cards.

Bachelor'S Degree, Computer And Information Sciences And Support Services, Magna Cum Laude

Software Programming

Associate Of Applied Science, Information Technology And Networking, 4.0

Associate’S Degree, Business Administration And Management

Business Marketing, how to start a small business, principles of leadership, accounting, economics, and business communication.

Medical Assitant

A 9 month course with training in injections/immunizations, HIPAA, medical terminology and pharmacology, HIV/AIDS, and human anatomy. The.

Diploma, General Studies

Activities and Societies: Band, choir, track.