Danielle Holland Email and Phone Number

Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Posts guest charge purchase transactions not posted by the front office cashier. Transfer charges and deposits to master accounts. Verifies all account postings and balances. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Prepare of End of day procedure. Run end of day process in property management software (PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS, typewriters, and other front office equipments. Understand and knows how to perform check-in and check-out procedures.

Ensure Outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanour at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Uses suggestive selling techniques to sell room nights, increased occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Processed guest payments for room charges, food and beverage charges and phone charges for 325 guest.Greeted and registered guests and issued room keys. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Contacted housekeeping or maintenance staff when guests reported problems. Kept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Organize setup, service and daily operations of serving multi international clientele, tourists and business travelers. Enter orders into POS system; prepare daily sales reports for management; and perform heavy cash handling and reconciliation functions. Proved the ability to multitask, handle crowds of up to 125 people, resolve customer issues and excel within a demanding, high-volume setting.Gather information from lead server/manager.Set up your waitressing section. Stock server station.Take care of your guests and other waiter’s guests when needed.Clean your server section.Closing side work after your shift. Run server report.Check with closing server/manager.

Serve food and beverages at a luxury, historical restaurant. Anticipated and met guests' needs while working efficiently in a fast-paced environment. Consistently achieved highest per-night sales averages (out of 10 servers) by up-selling orders and suggesting add-ons/extras to meals. Proved the ability to multitask, handle crowds of up to 125people, resolve customer issues and excel within a demanding, high-volume setting.