Danielle Holmes Email and Phone Number

Receiving incoming calls from clients, exploring client situation, researching and advising on client issues with a particular focus on welfare benefit eligibility.Conducting needs assessments and providing further support where needed. Signposting and referring where appropriate. Liaising with internal stakeholder relations regarding operation of service and client outcome. Communicating and negotiating with external organisations on behalf of clientsWorking towards KPIs, ensuring service reaches appropriate quality standard.Writing comprehensive case reports – working within GDPR when handling client data and recordsResponsibility to recognise any safeguarding issues; Recognise emergencies and provide routes to more urgent supportWorking within multiple teams to improve individual and collective performance and knowledge, keeping up to date with latest training

Split role - continuing to work on FSO contract 2 days per week, focusing on advising in regards to welfare benefits.Undertaking training to become a Community Adviser, to provide advice and support to clients in multiple subject areas.

Working one-on-one with individuals in a mentor capacity. I have pursued further training and qualifications in social support (IAG, Counselling, and Understanding Autism) during my time in this role

I enjoyed a part-time role at the fantastic Melton Mowbray Holland & Barrett store, where I became a Qualified Advisor in my store assistant role.