Danielle Homer Email and Phone Number

Proactive Gas mains replacement contract on behalf of National Grid. Producing and updating daily reports, reporting to SMT, liaising with site managers, team members and local authorities to plan works, reduce and prevent fines.

Office manager for gas service and maintenance contracts. Responsible for a team of eight administrators. Acting contract manager in absence of colleague. Overseeing recruitment of new staff including interviewing and training. Delegation of work to staff, managing workload and output. Carrying out one to one's and disciplinary of staff. Responding to escalated complaints. Compiling productivity reports of contract and team of 40 engineers, on a weekly basis and discussing performance on weekly regional and national conference calls. Maintaining office supplies for building. Assisting finance team with invoicing and providing evidence to ensure payment of work completed.

Investigating and resolving complaints regarding gas service and maintenance made by social housing tenants and local Housing Associations. This included site visits to customers' homes to resolve issues face to face and negotiate compensation where applicable. Working to deadlines to ensure complaints resolved within appropriate timeframe in accordance with contract stipulation. Providing timelines, detailed reports and support to senior management team for any legal claims pertaining to neglect of contract / duty of care. Advocate and documenter of escalated HR disciplinary proceedings. Representative of company at Housing Association open day where clients could interact directly.

Office duties- Liaising with social housing tenants and Housing Associations to arrange and advise of appointments to carry out service and maintenance work. Planning and taking responsibility for a team of eight gas installers including arranging access to properties and ordering materials using accounts purchase order programme, Sage. Prioritising work and working towards tight deadlines set by customer. Telephone, inputting and filing work included

General office duties including the use of Microsoft Work processes on a daily basis. Communicating with energy suppliers and customers through telephone and e-mail to keep energy records valid and up to date. Taking minutes and raising points in a monthly focus group and reporting back to my manager and team. Running weekly reports on work statistics and presenting this in a spreadsheet form with tables and graphs to show my manager the weekly progress of my colleagues and myself.