Danielle Hooker Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Reconciling the membership data of the health care exchange business carriers that HPS serves.Ensuring the membership data is correct, accounted for variances identified, root-caused and explained.Reporting and re-mediating daily, monthly, and APTC (Advanced Premium Tax Credit) reconciliation.Providing Root Cause Analysis and outlining the next steps of improvement.ATA for team - ability to open IMS Tickets for resolution.Understands full complexity of similarity and differences of State Based Marketplace (SBM) and FederalFacilitated Marketplace (FFM) companion guides.Provide high level summaries on trending and analysis relating to discrepancies.Assist Data Analyst with assigned projects.Work Closely with teams to resolve complex issues.Entry level of SQL - (running queries from HPS in-house data bases).Identify, analyze, and interpret trends or patterns in complex data sets.Filter and "clean" data, and review computer reports, and performance indicators to locate and correct codeproblems.Work closely with management to prioritize business and information needs.Locate and define new process improvement opportunities.Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures.Organized the department in accordance with administrative guidelines in order to meet legal, organizational and staff guidelines.

Saint Petersburg, Florida

Data entry and retrieval of enrollment requests from various mechanisms, including paper, telephonic, agent online portals and requests from the Center for Medicaid and Medicare Services. Acted as a second line of communication and liaison between perspective members and agents. Performed regulatory internal audits of department procedures to maintain checks and balance flow. Reviewing data for root cause analysis, research and resolve complex issues across various departments. Provided exceptional customer service to both internal (other business owners within Universal HealthCare) and external (members and agents). Remained compliant to all departmental, organizational, CMS and AHCA (Agency for Health Care Administration) guidelines.

St.Petersburg, Fl

Process new business/rollover quotes, live chat with agents and regional sales managers. Assisting with any issues dealing with flood insurance policies. Helping with training and development, completing paperwork , handling complaints and or questions(from both staff and customers. While remaining compliant to all departmental, organizational and FEMA guidelines.

Business Administration And Management, General

Registered Nursing/Registered Nurse