Danielle Hope Email & Phone Number

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Ensuring customer satisfaction and providing excellent customer support.

Australia

Huddersfield, England, United Kingdom

• Provided confidential pastoral support for students dealing with a variety difficulties.• Leased with internal and external personnel order to ensure the wellbeing of my students.• Lead 1:1 and group sessions on a range of subjects including Maths and English.• Exhibited exceptional customer service skills.• Demonstrated a clear understanding of the College’s IT systems and Office 365.• Updated both the full departmental SharePoint so information was organised, and user friendly.• Observed learners' progress and recorded and maintained information in online student records.• Created a professional rapport with multiple departments including the Safeguarding team in order to ensure the well-being and progression of all learners.• Supported students with their professional and personal development.• Provided a safe space for students and remained available and contactable for students at all times.• Sent regular detailed Excel updates to all department heads.• Trained and mentored multiple new staff members,

Huddersfield, England, United Kingdom

• Provided one to one support for learners in a variety of subjects including Maths and English.• Developed individual learning strategies and adopted a goal setting approach with learners in order to advance these strategies.• Provided hands-on assistance to students with all aspects of their college life.• Considered specific learner needs and developed an understanding of learning difficulty and/or disability and how this affects learning.• Worked alongside tutors to recognise specific Exam Access Arrangements required by learners and plan with the relevant person to have these put in place.• Acted as a scribe, reader, or prompt during lessons and exams.• Understood the needs of a wide range of learning difficulties and disabilities.• Provided accurate information for EHPC’s and attended EHCP interviews alongside learners.• Completed termly progress reports for all learners.• Provided academic, emotional, and physical support for students.• Assisted learners to develop their own independence and ability to cope with stress and workload.

Foundation Degree, Business Management Cms, Pass

Units included - People Management, Operation Management, Project Management, Business Administration, Finance in Business and Self.

Foundation Degree, Business Leadership, Pass

Gained a deeper understanding of business fundamentals, including finance, projects, operations and people management.

Certificate Of Higher Education, Theatre Arts, Pass

Drama And Dramatics/Theatre Arts, General

A Levels, Biology, Geography, Theatre Studies, General Studies, A,A,B,B

Level 2, Customer Service, Pass

Level 2, Managing Challenging Behaviour, Pass

Course on how to manage other who display challenging behaviour.