I am responsible for supporting all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries. I am the primary focal point and have the ability to drive retention and increase opportunities for referrals. I drive a culture based on strength of relationships and excellence of service delivery.• Provide a high level of operational and support to Clients and Contractors.• Promote a positive safety culture within the business and with our Contractors and Clients.• Ensure all contractors are engaged, onboarded, paid and otherwise managed in a way that is compliant with legislation and Client requirements.• First point of contact for all assignment-related queries to ensure all issues are resolved quickly and effectively.• Make verbal and written offers to Contractors, advising on the required screening process and assignment details.• Conducting Contractor inductions• Maintaining regular contact with candidates to understand their issues and queries through a structured contact plan.• Arranging and hosting regular CMS events, workshops and seminars for both contractors and clients• Develop relationships with Contractors and key Clients to understand key/recurring issues and manage queries through a structured contact plan.• Supporting Clients and Contractors in relation to relevant legislative changes/queries• Assist Clients/Contractors with all payroll queries.• Maintaining regular contact with key client representatives (including HR, hiring managers, and project managers) to understand manpower forecasts that will affect the number of Contractors engaged.• Strong team ethic, with a commitment to collaborate with colleagues.