Danielle Hunter Email & Phone Number

Philadelphia, Pa, Us

Exton, Pa, Us

iPipeline Technologies, Exton, PA August, 2015 – present Senior Project Manager Manage team of 6 to 12 multi-disciplinary resources, both on and offshore. Primary liaison between iPipeline and biggest, most profitable client. Key contributions include coaching team to increase project profitability by 30%, decrease software defects by 15%, improve internal and external processes and improve client relationship and rating by 25%. Customer delivery has been on time or early since May, 2016. Project team won company quarterly award in Q2, 2016, for team dedication and collaboration. • Transformed team through coaching and leading team in the Agile Process – including Daily Scrum, Grooming, Sprint Planning, Scope Overview and Review and Retrospective. • Work with team to establish accurate estimates. • Create Statements of Work in accordance with corporate profitability guidelines; review with client and team. • Develop and maintain project timelines and Release Plans. • Conduct and/or facilitate weekly recurring and one-off meetings with client: Weekly BA Meetings, Release Plan/timeline Review Meetings, Production Issue Status Review Meetings, Process Improvement Meetings, Risk Meetings, etc. • Monitor project deliverables and progress through continuous communication with project team members and utilization of Version One, Jira and Projector software tools. • Monthly reporting including project status, project profitability, defect rate and production issue status. • Maintain/improve customer satisfaction by setting and communicating client expectations. • Create monthly invoices. • Communicate with the sales lead regarding the status of the project implementations and the overall satisfaction of the customer.

Eddystone, Pa, Us

Responsible for managing multiple corporate customer projects simultaneously - ensuring projects are delivered timely and within scope and budget.• Tracks, manages and reports status, budget and resource information for 21 corporate customers – approximately 130 active projects with an aggregate budget of $20MM. • Critical team member in creating new work prioritization process to ensure enterprise-wide view of pipeline and current work efforts (both internal and external) with focus on profitability, customer relationships, resource management and overall product development. • Gatekeeper for Change Control process.• Developed template for customer dashboards; creates weekly dashboard for enterprise pipeline and in process work efforts. • Leads and/or facilitates team meetings related to change control, scope assessment and estimates, release milestone/project status, design document review and risk mitigation strategy.• Implemented Eclipse Project Portfolio Management Software and created corporate training manual. • Creates and maintains project plans, process document templates and Standard Operating Procedures.• Identifies current and future resource needs, maintains company resource plan and oversees resource allocation process for the enterprise.• Adheres to SDLC methodology and project standards.• Ensures project work objects are complete, current and stored appropriately.• Effectively identifies and monitors project risks, action items and issues. Resolves and/or escalates issues in a timely manner.• Manages project budgets. Tracks and reports budget versus actual expenses.• Effectively communicates relevant project information to senior management.• Provides reports on project status and resourcing to Account Executives, Senior Management and Department Managers.

Maximized profitability of the practice through timely billing and collections, planning and coordinating Sales and Marketing events and managing office staff.• Ensured smooth and efficient operations of practice through facilitation of staff meetings and management of staff and individual deliverables.• Created, developed and documented policies and procedures manual.• Trained staff on policies, procedures and practice management software.• Utilized tacking tool to manage patient care (treatment plans, referrals and evaluations) and marketing initiatives.

Eindhoven, Netherlands, Nl

Front Office Process Lead (2004 – 2006)Liaison between technology and business units - translated business needs for technological implementation. Defined system requirements and analyzed software gaps. Worked with the business transformation/change management teams to identify changes to the current business processes and procedures required as a result of the implementation of the new ERP solution. Documented current and future business process flows.Training Manager/ Business/System Test Analyst (2001 – 2004) Planned, developed and implemented comprehensive training program for Sales Support Customer Service team (35 members). Authored policies and procedures manual, provided business unit training and identified and rectified non-compliance. Business/Test Analyst Member of IT project team created to ensure compliance with Basel II Accord. Defined business requirements based on adherence to Accord. Created test cases to cross-reference and track with business requirements. Completed UAT and regression testing with respect to look and feel of the system and business usability and functionality. Liaison between business and IT community communicating daily progress, issues/errors, status and next steps. Authored design document and training module. Conducted 3 week training seminar for 50+ risk managers.Key player in requirements gathering, user acceptance testing and implementation phases of proprietary software package designed for the syndication of small ticket finance agreements. Continuous coordination with e-commerce team to develop functionality and roll-out web tool to business unit members and external partners.Sales Support Specialist (1999 - 2001) Serviced, strengthened and grew vendor relationships through proactive, timely and accurate written and verbal communication. Managed vendor sales support team in manager’s absence. Ensured vendor financing for $2.5MM/month portfolio. Authored document decisions for deals up to $1MM. Interacted with sales

Masters, Elementary Education

Bs, Marketing