• Manage overall financial and operational needs for Professional Services and forecast for future needs.• Communicate key insights, analysis, goals, objectives and overall strategy to executive level and frontline audiences.• Analyze complex data to create and drive business objectives.• P&L ownership: accurately plan, forecast, and execute on the monthly, quarterly, yearly financial objectives.

Data and system conversion, including research, testing, and contract specific calculations.

• Care for internal and external customers in improving and maintaining their security posture.• Maximize scheduling of security health check, vulnerability, and operating system patch remediation windows for security policy compliance.• Facilitated billing, profitability, contract extensions, Data Centers exits, disputes, and escalations for 150 clients, with revenue of $133K/month• Exceeded cost reduction efforts of $12.6 million, due to completing Federal contracts• Oversight of funding, billing, and collections for all Federal contracts from cradle to grave, initial contract and all modifications. Worked directly with clients and the Contracts team to maintain appropriate funding levels, therefore reducing revenue at risk.• Improved function and effectiveness of remote Business Analyst team• Planned and drove the process to audit and approve all contracts, quotes, POs, invoices, payments, revenue reconciliations• Led migration efforts for Federal billing of $14 million/month from Verizon to IBM. Achieved completion of project in 3 months, instead of the expected 6 months. Decreased costs by $200K/month and removed delays of revenue received.• Managed and supported all PMO employees and contractors to continue working for Federal clients following the sudden loss of key management.• Created and finalized Federal Portfolio P&L, updated, delivered, and reviewed monthly• Delivered accurate Monthly Financial Reports that included client tracking for monthly Program Reviews to the Federal Government• Communicated & coordinated with Finance, Accounting, Legal, Contracts, Program Managers, Collections, and Sales to ensure Federal financial metrics and reporting were accurate and timely• Drove the renewal and option year contract periods. Coordinated with Presales and Solution Engineers to submit pricing updates and quotes to obtain additional funding or extension.• Coordinated all Federal procurement, acceptance, and cost tracking of Purchase Orders

• Managed the transition from Verizon to IBM and/or Equinix. Reviewed and listed Enterprise Clients by product and service, working diligently with the legal and transition teams to assign the appropriate Company. This critical breakout was used by all teams to care for, contact, and bill Clients. For Clients not transitioning to IBM, finalized RACIs and hand offs to teams my last day at Verizon.• Consolidated and finalized five-year Wireline Business Plan.• Redesigned Consumer Benchmarking reports that increased clarity and value for Senior and Executive Management.• Developed and updated Individual Case Basis for Business Customers, including recurring and non-recurring charges.• Developed, updated, & improved Cost Studies from Investments for components outside plant.Liaison with National Staff Support for development, improvement, & distribution of the processes, procedures, and system changes for all Fiber Call Center Departments• Created and implemented processes, workflow, documentation, and approvals created and in use in 60 days• Developed Workforce Management Scorecard reports for several call center teams, including training• Expanded and streamlined continuous systems training of team members and 400+ extended call center employees to handle urgent updates and new product roll outs• Supported and worked directly with Vendor Managers on interrelated responsibilities