Danielle Wolf Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Supported multiple project teams to establish change management practices throughout project lifecycle. Focused on core change management processes such as audience, stakeholder, and impact analysis; adoption metrics and reporting; training; communication planning and delivery. • Listens to stakeholders to understand and determine impacts of proposed business process changes.• Develops, delivers, manages, and adapts change readiness strategies for projects that align with business goals.• Communicated change impacts across business segments, customizing delivery and materials for operations, sales, customers, approvers, and leaders.• Collaborates on adoption and success metrics; creates additional strategies as needed to achieve success.

Columbus, Ohio Area

Led team in the implementation of changes to customer letters through a structured change management process. Facilitated communication routines with broader partners to gather feedback on upcoming changes, report process changes, and calibration of the overall process. Provided individual support to stakeholders regarding changes to assets, recertification, missing metadata, system training, CTS process onboarding and navigation. Led team through several significant changes that impacted system, process, procedure, role, culture, and tools with zero analyst turnover. Integrated Home Lending Letter Administration team with CCB Communication Services. The team worked three separate processes simultaneously while preparing for new roles and responsibilities. Implemented end to end process change impacting all partners resulting in a 40% reduction in cycle time. Navigated workflow tool change from Instream to Omni, a completely new workflow tool and process delivered to analysts and stakeholders while moving to a work from home environment. Created and maintained positive, realistic, and transparent team culture while managing daily challenges that come with consistent change. Coached team to collaborate with all partners, including legal, risk, compliance, vendors, technology, and business owners to achieve consensus on letter changes and timely approvals. Maintained relationships with partners and stakeholders while prioritizing work based on risk, impact to customer and line of business, service level, and balancing controls requirements. Developed team members, creating and implementing effective cross-training among analysts, and developed talent to support management duties.

Columbus, Oh

Manage multiple topics relating to branch banker processes and customer experience. Manage change to banker processes impacted by policy changes; system changes; regulatory requirements; and business needs. Collaborate with stakeholders at all levels of the corporation to provide the best outcome for branch bankers and customers. Represent line of business from a banker perspective on projects of varying size, priority, and visibility. • Participate in all phases projects including pre-requirements and documentation; requirements; design; testing; process/policy impacts and updates; communication; training; and support center representation. • Participate in various projects relating to compliance, Know Your Customer, and other regulatory changes. • Facilitate weekly calls with partners to identify risks and process gaps; resulting in multiple process and procedural improvements; and improved communication among stakeholders.• Updated offline account opening process change in response to changing risk requirements; reducing manual account openings by 68%.• Manage several other process topics; feedback from field; and change requests in environment with shifting priorities and rush requests.

Columbus, Ohio Area

Manage Payment Research Department of 28 diverse employees including supervisors, team leads and analysts. Accountable for results achieved by partner team offshore with 16 additional team members. Handle financial controls, represent team on projects, and initiate proactive and reactive process changes and system enhancements. Ensuring team actions meet compliance and service standards.• Implemented significant process improvements within the first year of managing the department including reducing department SLA (Service level agreement) from 10 days to 2 days resulting in over 98% of the 5000 routes completed monthly within the 2 day SLA.• Engaged several new route types and reduced staff by 8 FTE without compromising customer experience.• Collaborated with business partners to share best practice processes with other research teams.• Provided training to business partners to increase knowledge of payment issues, which decreased misdirected routes by 20%.• Selected to be a sponsor for pilot Continuous Improvement Quality Board team for Mortgage Banking.

Manager of 20 plus team members who perform set up functions for Treasury Management products and services. My team sets up customers on multiple systems so that they can use various products and services, from web and sweep products to our billing system.. Additional responsibilities include managing Sarbanes-Oxley requirements, audit requirements and disaster recovery plans for my team.Successes achieved while in this position include:*Multiple process and work flow improvements saving a total of 1.5 FTE*Assumed responsibility for five additional functions without increasing FTE*All work is assigned electronically versus using paper*Approximately half of work is stored electronically versus on paper, the remainder will be electronic in 2009.*Increase in Gallup employee satisfaction survey for my direct reports*Managed teams through two acquisitions and multiple projects

Positions of increasing responsibility from teller to Branch Manager, with National Bank of Detroit, First Chicago NBD, Bank One, and Chase.

Master Of Arts Organizational Management, Organizational Management

Bachelor Of Arts, Political Science