Danielle Wolf Email & Phone Number

Columbus, OH, US

• Supported multiple project teams to establish change management practices throughout project lifecycle. Focused on core change management processes such as audience, stakeholder, and impact analysis; adoption metrics.
• Listens to stakeholders to understand and determine impacts of proposed business process changes.
• Develops, delivers, manages, and adapts change readiness strategies for projects that align with business goals.
• Communicated change impacts across business segments, customizing delivery and materials for operations, sales, customers, approvers, and leaders.
• Collaborates on adoption and success metrics; creates additional strategies as needed to achieve success.

Columbus, Ohio Area

Led team in the implementation of changes to customer letters through a structured change management process. Facilitated communication routines with broader partners to gather feedback on upcoming changes, report process changes, and calibration of the overall process. Provided individual support to stakeholders regarding changes to assets.

Columbus, OH

• Manage multiple topics relating to branch banker processes and customer experience. Manage change to banker processes impacted by policy changes; system changes; regulatory requirements; and business needs. Collaborate.
• Participate in all phases projects including pre-requirements and documentation; requirements; design; testing; process/policy impacts and updates; communication; training; and support center representation.
• Participate in various projects relating to compliance, Know Your Customer, and other regulatory changes.
• Facilitate weekly calls with partners to identify risks and process gaps; resulting in multiple process and procedural improvements; and improved communication among stakeholders.
• Updated offline account opening process change in response to changing risk requirements; reducing manual account openings by 68%.
• Manage several other process topics; feedback from field; and change requests in environment with shifting priorities and rush requests.

Columbus, Ohio Area

• Manage Payment Research Department of 28 diverse employees including supervisors, team leads and analysts. Accountable for results achieved by partner team offshore with 16 additional team members. Handle financial.
• Implemented significant process improvements within the first year of managing the department including reducing department SLA (Service level agreement) from 10 days to 2 days resulting in over 98% of the 5000 routes.
• Engaged several new route types and reduced staff by 8 FTE without compromising customer experience.
• Collaborated with business partners to share best practice processes with other research teams.
• Provided training to business partners to increase knowledge of payment issues, which decreased misdirected routes by 20%.
• Selected to be a sponsor for pilot Continuous Improvement Quality Board team for Mortgage Banking.

Manager of 20 plus team members who perform set up functions for Treasury Management products and services. My team sets up customers on multiple systems so that they can use various products and services, from web and sweep products to our billing system.. Additional responsibilities include managing Sarbanes-Oxley requirements, audit requirements and.

Positions of increasing responsibility from teller to Branch Manager, with National Bank of Detroit, First Chicago NBD, Bank One, and Chase.

Master Of Arts Organizational Management, Organizational Management

Bachelor Of Arts, Political Science