Danielle James Email & Phone Number

I am an experienced customer service professional with a diverse background spanning several key roles in high-pressure environments. Most currently , I served as a Customer Service Operator and Acting Team Leader at the Police Assistance Centre within the Western Australia Police Force, I excel in operating complex communication systems, managing call queues, and supervising large teams of up to 100 staff members. My role involves maintaining accuracy in high-stakes situations and enhancing service delivery through effective team collaboration and quality assessments.My previous experience as a Customer Service Manager at Coles Pty Ltd honed my skills in managing daily operations, resolving customer issues, and ensuring high levels of satisfaction. I have also worked as a Security Guard at Derby Curtin Airport, where I was responsible for maintaining security protocols and enhancing the traveler experience, and as a Foster Carer with the Department of Child Protection, where I provided supportive care and effective communication to children in challenging situations.With a Certificate IV in Quality Customer Service, Certificate III in Business, and various other relevant certifications, including First Aid and Security Operations, I bring a well-rounded skill set to any role. My expertise in leadership, problem-solving, and communication is complemented by my ability to adapt to diverse environments and manage complex tasks effectively.