Danielle Johnson, Mba Email & Phone Number

• Lead the Aladdin Product Management team for the Aladdin OnBoarding Workflow & Dashboard - Define and own the product story – both short term and long term approaches• Define and champion the Aladdin OnBoarding Workflow product roadmap for both BlackRock and Aladdin clients• Champion the Aladdin OnBoarding Workflow agenda throughout the firm and the industry identifying gaps, sharing strategy, checking in on progress, and co-marketing efforts with the marketplace• Create alignment amongst internal and external stakeholders• Partner with developers through the development process; incorporate user feedback• Partner with the Aladdin Business to identify and define commercial opportunities in the marketplace for OnBoarding Workflow• Utilize competitor market analysis to understand industry requirements and the needs of global users

-Provide training and support for CRM tools in Spectra, Aladdin CRM, Mail Manager for desktop and mobile devices. Aladdin CRM is the primary CRM used by the Institutional, Retail and iShares teams and their business partners within BlackRock.-Assist users with application requests via inquiries, understand global and cross-functional business processes around BlackRock applications, and address potential issues and/or enhancement requests. -Help users with the reporting tools to retrieve data and assist in creating queries. -Effectively communicate with various stakeholders and management within the firm.-Create marketing materials and application communications in regards to enhancements, implementation coordination, maintenance windows and outages.-Contribute to team processes by creating efficiencies across the global team, as well as share information with other team members related to specific US/Can region business process or changes.

-Responsible to maintain, cleanse and update records within the Client Relationship Management (Spectra) system utilized by BlackRock’s Institutional and Retail sales channel.-Support the development of operational processes and technology solutions to articulate and deliver solutions with BlackRock CRM tool, Spectra.-Interact with internal and external clients globally to serve as a financial services helpdesk, managing expectations of service delivery, and provide superior customer service.-Constantly evaluate process and procedures for inefficiencies and make recommendations for improvement while maintaining procedural documentation in order to train future members of the CCD team.-Perform testing of in-house software and external vendor products and work closely with the Aladdin & Technology Spectra team to develop tools and solve data problems.

Cleveland , Ohio, Us

-Provided superior client service while managing operational duties within the branch, such as compliance with regulatory, security and internal audit controls. -Responsible for staffing, coaching, and managing all tellers to enhance operational and referral effectiveness and ensure compliance with updated policies and procedures.-Proactively identified new strategies to address complex client needs and meet sales goals through early identification of prospect clientele.

Cleveland , Ohio, Us

-Completed a nine-month rotational branch management and sales training program.-Managed increasing levels of responsibility and benefited from diverse work experiences through three branch rotations. -Selected to present to district management team, including District President, about team strength and leadership skills.

New York, Ny, Us

-Conducted research and performed data analysis.-Created and established a client database in order to send information regarding investment seminars.-Involved with inputting data for financial proposals and then giving appropriate allocation strategies.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Economics

Bachelor Of Arts, Spanish Language And History