Danielle Joolay Email & Phone Number

Build strong relationships with learners, acting as their advocate within the organization.Serve as a primary point of contact for key stakeholders, addressing concerns and ensuring a high level of satisfaction.Develop and implement strategies to enhance student or customer success and satisfaction.Align success initiatives with the organization’s overall goals and objectives.Support team members, providing guidance and professional development.Conduct/ participate in regular performance evaluations and provide constructive feedback.Design and execute comprehensive success plans tailored to the needs of learners.Monitor progress and adapt strategies based on performance metrics and feedback.Oversee the delivery of consistent, high-quality support through various channels (email, virtual meets, chat, forums.)Develop engagement programs to keep students or customers actively involved and motivated.Identify potential challenges or obstacles facing students or customers, and develop proactive solutions.Analyze data to identify trends, measure success, and inform strategy.Create detailed reports on success metrics, feedback, and outcomes for internal review and strategy adjustment.Design and improve processes, resources, and tools that enhance the success experience.Implement best practices and continuous improvement initiatives.Gather feedback from students or customers to understand their needs and improve services.Advocate for students or customers internally to drive improvements in products, services, or processes.Coordinate with cross-functional teams to ensure a cohesive approach to student or customer success.Communicate updates, progress, and changes to stakeholders effectively.Identify and mitigate risks to student or customer satisfaction and retention.Organize and facilitate workshops, webinars, or events that provide added value to students or customers.Create and maintain resources.

Cape Town, Western Cape, South Africa

Ensure final-level Graduate programme students and graduates are on track in completing their technical and portfolio work required to have them ‘technically ready’ for the job market.Delivery of career advisory 1:1 consultations with graduates.Management of Mock Interviews, ensuring all material is current, optimized and up to date as well as updating the Mock SOP.Management of start to end Alumni, Employer partner and coding night, events and co- hosting virtual open day and live onboarding sessionsHost introduction and webinar sessions for graduate Programme. Full management of graduate dashboard and analytics.Providing access to bespoke career development resources that support graduates in honing their professional profiles and portfolios.Encourage students to create side-projects to fill the non-experience barrier.Monitoring and Management of all communication platforms including emails, discord, intercom, linkedin and phone calls.Coordination of interview scheduling and candidate availability through the hiring companies’ recruitment process.Support and assist students who were unsuccessful with the Job Application process.Manage our applicant and company leads database on the CRM accurately and efficiently to ensure a healthy pipeline.Support and drive effective marketing initiatives for placing our graduates, provide feedback on lead quality and engagement ratio, and assist with the market segmentation and targeting strategy by providing feedback on most likely to convert hiring company profiles.Acting Career Services Manager during October 2021 - December 2021, creating the certificate of completion, refactoring the mock interview process, implementing the churn process while managing all new monthly cohorts, task support on Level 1 - 3 of the graduate program.Assisting the department with CS strategic projects and initiatives, while onboarding on the new Alumni Coordinator and new Head of Career Services.

Cape Town, Western Cape, South Africa

Program Management - Corporate One on One CoachingIncludes One on One coaching for individuals and programmes One on One Coaching for Graduate Business School MBA students Daily program management throughout the program life cycle;Defining the program governance (controls);Planning the overall program and monitoring the progress;Managing the program’s budget;Managing risks and issues and taking corrective measurements;Coordinating the projects and their inter-dependencies;Managing and utilizing resources across projects;Managing stakeholders’ communication;Aligning the deliverable's to the program’s outcome with the aid of the business Director; andManaging the main program documentations; process and reportsOperational Excellence:Creating Workplace Process and Training Documentation and implementing new online systems for the Operations Team. Assisting with Marketing supporting in website re-design; brochures etc.

Cape Town Area, South Africa

Communications Strategist and HR assistant for Imperial Logistics. HR:I report directly to the HR Director and assist the HR Manager and HR Payroll Manager. This involves documenting grievances, terminations, absences, performance reports, and compensation and benefits information.Provide assistance on Recruitment and Selection. Creating and Posting of job advertsScreening candidates.Conducting and co-ordinating interviews together with the line manager; reference checks and background checks. Ensure that all role profiles are updated as required and keeping record thereof. Provide assistance on implementation and management of Employment Equity planning and monitoring. Co-ordination of meetings around skills development and employment equity and ensure legal compliance of these meetings. Provide assistance to conduct a skills and needs analysis. Scheduling of training and sourcing of service providers. Plan and co-ordinate monthly staff update functions. Implement initiatives to improve company culture. Co-ordination of the onboarding of new employees. Assist staff with queries. Assist HR Manager with HR Projects and tasks as required.HR AdministrationOversea the HR Filling system.HR Reporting RequirementsCommunications:I am responsible for conveying the organization's internal messages. I draft written materials, prepare presentations and communicate with employees. Plan and co-ordinate monthly staff updates such as the Company newsletters, notice boards, invitations, events and training etc. Also create, plan and coordinate functions and initiatives such as Company Roadshow, Women’s forum etc.Design visual support tools. Assist the Marketing & HR director's on creation, implementation and management of all the organisation’s communications, including social media content, advertising content, communication initiatives and all internal & external communications.

Cape Town Area, South Africa

Assisted with all operational requirements and reporting on the Academic Presentation Departments.Supported the Head of Department, Operations Manager by creating various processes, reports and managing retention saves across the company.Supported HR with Project Management of Training and Team building events managing the setup, budget and purchases, catering and logistics management and team-fit interviews and employee selection.Developed attention to detail skill through reporting, researching, creating surveys on student and employee statistics. Creating and managing a suspensions process for late paying students that contributed to over 1 mill rand savings per quarter since the development.Completed UCT certificates in Training and Development UCT Operations Management Digital Marketing and Advance Excel spreadsheet Management certificate courses which has contributed to my operations skills.I served as the following in ad-hoc capacity:CO FOUNDER OF WOMEN AND ALLIES NETWORK BUSINESS RESOURCE NETWORK:I developed strong planning skills and practised creativity which contributed to being voted the Co-chair. I learnt how to effectively communicate with diverse team members and was able to gain budget and free sponsors and panellists for 2 initiatives.MODERATOR - LEAN IN CIRCLE EMPOWERMENT: Developed leadership skills by practising integrity, confidentiality and commitment. Prepare, plan and build rapport with senior and junior team members across the company and allow introductions; create a warm, supportive, and comfortable environment and be an active listener.MENTOR - IKAMVA YOUTH MATRIC STUDENTS:Provide advice and guidance services in a range of settings such as bursary and application letters and forms, career choice, cv creation, offering advice, listening and providing emotional support.

Cape Town Area, South Africa

The Future of HR Summit and Awards 2016, which seeks to recognize South Africa’s most influential participants of people management strategies, leadership and innovation. It identifies business pioneers, highlighting their accolades for the world to see. The Awards is an opportunity to bring South Africa’s icons from business and government together.The summit will close with a Prestigious Awards Evening. Acknowledging outstanding achievements in the Private and Public Sectors in HR and showcasing strategies and best practices that delivers direct impact on the business performance.My role is to offer partnership opportunities to key Business leaders in SA that aims to give them Mass Brand Marketing and Positive PR, Great Business Networking opportunities and to build contacts as well as South Africa's most effective Learning and development initiative for HR individuals. For more information feel free to contact me.

Uct Operations Management

Advanced Excel Course

Uct Training And Development Management

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: - United Nations Association South Africa - University of Western Cape (UNUWC) Member; Events Organizer; Marketer

Matriculated