Danielle Joyner Email & Phone Number

San Jose, California, US

• CCSM Level II Certification
• Grow NetApp’s sales of products and services by assessing customers’ needs and identifying opportunities that lead the customer to renew, expand and advocate
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
• Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization
• Responsible for the customer “owning-cycle” sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)
• Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus

San Jose, California, US

• FY19 Global Organization Top Performer recipient, Exceeded FY19 Annual goal by 148%
• FY20 First recipient in department to receive NetApp’s Relentless Execution award
• FY21 Exceeded goal by 120% $25.2M Goal. Obtained $30.2M
• FY22 Exceeded goal by 107% $25.2M Goal. Obtained $29.2M
• Sandler Sales certified
• Organized and led team to meet Relentless Execution training requirements

Durham, North Carolina, US

• Manage Engagement Support Department delivering cross-functional support to sales and field technicians and ongoing client product and sales support.
• Train and lead a team of three engagement support representatives providing exceptional customer service and support to clients and internal service delivery teams.
• Develop quotes for products and services based on technician recommendations. Research pricing for products and licensing to ensure accuracy with quotes.
• Review vendor contracts to identify areas to maximize relationship and obtain incentives; achieved $34,000 in incentives with Microsoft, Azure, and Ruckus.
• Coordinate and facilitate quarterly education events for clients that provide product and technology education from vendors.
• Developed and implemented processes to significantly improve the automated quoting process and reduce response time.

Durham, North Carolina, US

• Provided exceptional customer service and support to clients and internal service delivery teams.
• Served as liaison to vendors and resolved issues related to delivery, products, and quotes.
• Created training manuals for new hire training for the Engagement Support Department.
• Implemented use of Auto Hot Key (AHK) program to increase accuracy, uniformity, and consistency in development of quotes.
• Developed and managed all aspects of programming and call routing for new phone system.

Durham, North Carolina, US

• Provided sales and operational support to account and project managers.
• Collaborated with technicians to create quotes for clients based on the best recommendation.
• Evaluated client needs and advised on service and product selection based on goals and challenges.
• Developed and documented process for activating and installing electronic licensing for new and existing clients.
• Winner of Co-Worker of the Year Award – 2016.

Durham, North Carolina, US

• Managed administrative operations and accounts receivable for Tier II collections.
• Developed and implemented an online accounting portal for clients.
• Reviewed, analyzed, and created agreements.
• Created invoices for monthly recurring agreements, projects, and products.
• Winner of Co-Worker of the Year Award – 2013.

Herndon, VA, US

• Provided cross-functional support to CEO, accounting, HR, sales, and marketing within IT company specializing in the design, implementation, and management of search and big data analytics solutions.
• Coordinated all corporate events.
• Coordinated all national and international travel arrangements.

• Managed administrative operations and personal injury civil case documentation
• Streamlined calendar management for physicians and attorneys
• Compiled medical records for court hearing

Armonk, New York, NY, US

• Provided support to three Directors and two managers within the Blade Series team specializing in the design, and manufacturing of the Blade Server product line
• Managed and organized individual and team calendars.
• Coordinated meetings and travel arrangements.

• Managed administrative operations
• Coordinated work schedules according to client request and staff availability
• Managed AP and AR
• Answered multi-lined phone
• Maintained all client files and personnel files
• Revamped filing system

Bachelor'S Degree, Business Administration And Management, General

Associate Of Applied Science, Paralegal Studies

High School Diploma, High School Diploma