Danielle Joyner Email & Phone Number

San Jose, California, Us

• CCSM Level II Certification•Grow NetApp’s sales of products and services by assessing customers’ needs and identifying opportunities that lead the customer to renew, expand and advocate•Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value•Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization •Responsible for the customer “owning-cycle” sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)•Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus•Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on NetApp’s value proposition and best-in-class offering•Improve customer satisfaction and NetApp product adoption through information campaigns, pro-active check-ins and by helping coordinate support activities•Create relationship maps within accounts with plans to expand depth and quality of relationships•Ensure customer success though process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications

San Jose, California, Us

• FY19 Global Organization Top Performer recipient, Exceeded FY19 Annual goal by 148%• FY20 First recipient in department to receive NetApp’s Relentless Execution award• FY21 Exceeded goal by 120% $25.2M Goal. Obtained $30.2M• FY22 Exceeded goal by 107% $25.2M Goal. Obtained $29.2M• Sandler Sales certified• Organized and led team to meet Relentless Execution training requirements• Created quoting template to standardize quote requests to improve lead times in quote turn around• Worked directly over the phone or in person with customers and partners.• Worked on highly complex service and maintenance contracts with enterprise customers.• Collaborated with cross functional groups (sales, legal, finance, support).• First point of contact within the sales organization for existing and new customers when calling with maintenance/service contract questions.• Provided guidance and advice to other team members for sales related questions.• Proactively engage with the customer in coordination with account owner and partner at regular intervals during the customer lifecycle to identify customer needs.• Identified customer needs and support the partner to quote service upgrades, and renewal options.• Identified potential tech refresh opportunities based on system age, increasing renewal values and/or EOS schedule and collaborate with field team on strategy.• Maintained Installed base and contact data in CRM system.• Identified partner capability gaps and coordinates with channel organization to address these.• Supported business planning activities with the account team.• Prepared forecast reports.• Ensured installed based tagging information is 100% accurate and up to date.• Entered opportunity activity in CRM system.

Durham, North Carolina, Us

Manage Engagement Support Department delivering cross-functional support to sales and field technicians and ongoing client product and sales support.• Train and lead a team of three engagement support representatives providing exceptional customer service and support to clients and internal service delivery teams.• Develop quotes for products and services based on technician recommendations. Research pricing for products and licensing to ensure accuracy with quotes.• Review vendor contracts to identify areas to maximize relationship and obtain incentives; achieved $34,000 in incentives with Microsoft, Azure, and Ruckus.• Coordinate and facilitate quarterly education events for clients that provide product and technology education from vendors.• Developed and implemented processes to significantly improve the automated quoting process and reduce response time.• Respond to client requests for information on purchasing products and services. Advise clients on best products to fit their needs.• Developed new process to improve the contract renewal process for licensing agreements by partnering with distributors to pro-actively send quotes for renewals of licenses and warranties.• Assessed department productivity data and used data to evaluate and improve performance, resulting in increased sales.• Created standardized processes providing procedures for all departments on communication and documentation during Microsoft audits.• Monitor project performance within the department and identify strategies to overcome potential challenges.• Recipient of Co-Worker of the Year Award – 2017.

Durham, North Carolina, Us

Provided exceptional customer service and support to clients and internal service delivery teams.• Served as liaison to vendors and resolved issues related to delivery, products, and quotes.• Created training manuals for new hire training for the Engagement Support Department.• Implemented use of Auto Hot Key (AHK) program to increase accuracy, uniformity, and consistency in development of quotes.• Developed and managed all aspects of programming and call routing for new phone system.

Durham, North Carolina, Us

Provided sales and operational support to account and project managers.• Collaborated with technicians to create quotes for clients based on the best recommendation.• Evaluated client needs and advised on service and product selection based on goals and challenges.• Developed and documented process for activating and installing electronic licensing for new and existing clients.• Winner of Co-Worker of the Year Award – 2016.

Durham, North Carolina, Us

Managed administrative operations and accounts receivable for Tier II collections. • Developed and implemented an online accounting portal for clients.• Reviewed, analyzed, and created agreements.• Created invoices for monthly recurring agreements, projects, and products.• Winner of Co-Worker of the Year Award – 2013.

Herndon, Va, Us

Provided cross-functional support to CEO, accounting, HR, sales, and marketing within IT company specializing in the design, implementation, and management of search and big data analytics solutions.• Coordinated all corporate events.• Coordinated all national and international travel arrangements.

Managed administrative operations and personal injury civil case documentation• Streamlined calendar management for physicians and attorneys• Compiled medical records for court hearing

Armonk, New York, Ny, Us

Provided support to three Directors and two managers within the Blade Series team specializing in the design, and manufacturing of the Blade Server product line• Managed and organized individual and team calendars.• Coordinated meetings and travel arrangements.

Managed administrative operations• Coordinated work schedules according to client request and staff availability• Managed AP and AR• Answered multi-lined phone• Maintained all client files and personnel files• Revamped filing system• Sorted Mail• Maintained office supplies

Bachelor'S Degree, Business Administration And Management, General

Associate Of Applied Science, Paralegal Studies

High School Diploma, High School Diploma