Danielle Kemp Email & Phone Number

Lincolnshire, Illinois, United States

· Created manual and automated test plans and test cases for new and enhanced software development.· Recreated and documented Omeda software defects and new developments according to internal procedures using JIRA with a focus on the Audience builder, Customer View, Dashboard, Notices, and Campaign tool product centers of the software for all clients. ·.

United States

• Designed and execute tests to validate identified application system controls.
• Validated that system feature meet business, technology and regulatory requirements.
• Designed test plans and test cases for new and and enhanced software releases.
• Recreated and documented software defects and new development according to internal procedures using JIRA with a focus on the financial product center of the software for the state of California and other key clients.
• Performed all aspects of validation and verification including functional, structural, smoke, regression, exploratory and user acceptance testing.
• Conducted both internal and external training over financial areas of client specific Odyssey software

United States

• Main support contact for key corporate clients.
• Scheduled and assisted clients in software patch releases and software version updates.
• Referred difficult issues to upper management while maintaining positive rapport with customer.
• Provided alternative processes for clients to work around software defects.
• Researched, documented and escalated Odyssey issues according to internalprocedures using JIRA.
• Created both internal and external knowledge base documentation for commonOdyssey processes using e-gain.

United States

• Responsible for troubleshooting and resolving daily incoming application support issues.
• Main support contact for key corporate clients.
• Ran queries and update scripts to research and resolve issues for clients usingSQL.
• Responsible for training new hire support analysts.
• Organized and conduct bi-weekly PST meetings with the development.
• Conducted in house trainings for clients.