Danielle Kibble Email & Phone Number

London Area, United Kingdom

Stevenage, United Kingdom

Leavesdon, Watford

Originally, I started ASOS as a Customer Care Adviser and I have now progressed to work as a Customer Escalations/Experience Adviser. In this role, my main priority is to resolve all escalated queries with personalising responses, finding appropriate resolutions which can include stepping outside process where needed.My role includes the following.

Hertford

- Greeting residents/customers as soon as they enter giving them a warm welcome.- Handling/taking of cash and card payments- Responding and sending emails to customers/companies. - Take phone calls and answer any customer queries. - Take bookings for events and supervising setting up. - Makings bookings for customers for the hotel using RoomKey. - Bookings.

Leavesdon, Watford

- Varied work including full operation on tills and handling money. - photography skills – photography for customers and press. - Full ride operations and control of interactive/green screen areas throughout the tour. - Customer care and assistance including helping and interacting with thousands of customers a day. - Working events and helping with.

Goffs Oak

- Full operation on tills and PayPoint. - Customer care and assistance, helping with customer concerns and enquiries.- Training of new staff. - Staff leadership if needed. - Stock rotation and facing up. - Changing of promotional offers and prices of items. - Helping in closing the store. - Handling money responsibly and confidently.