Danielle Klee Email & Phone Number

Hawthorn Woods Il

Perspective's intention is to provide a solution for the problem that keeps most remodelers up at night: How can I capture more market share? Our goal is to take successful businesses and make them more successful by filling in the gaps in their sales processes and systems. Our intent isn't to become part of a long-term, slow bleed solution, but rather, to help create, teach, and deliver practical solutions with quantifiable deliverables so companies can move forward independently. We want to leverage our vast experience at all levels of organizational growth and provide small business owners with the tools necessary to drive their business to the next level. Creating plans for growth is easy when viewing obstacles from all perspectives, which is why Perspective Consulting Group exists.

Hawthorn Woods

Lincolnwood (Combined Tenure Of 11 Years)

Revive is a high-end bathroom design/build firm that was created as a stand-alone division to Airoom Architects and Builders. Facilitated the creation and complete start up and build out of this entity. Oversaw Revives daily marketing, sales as well as the day-to-day operations of the business. Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results for an independent $5 million division.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and job costing adjustments or negotiations.• Full P&L management.• Manage day to day, month to month, and year to year budgets with monthly reporting to CEO of ROIs.• Direct and coordinate activities of businesses concerned with the pricing, sales, production, and building of high end bathroom projects ranging from $35k-$125k.• Manage staff of 23, preparing work schedules and assigning specific duties. Including distribution of sales leads and production schedules.• Determine staffing requirements, and interview, hire and train new employees in Sales, Operations, and Production.• Review cost and pricing with Sales and Operations team to ensure acceptable profit margins during estimating.• Negotiate all vendor and subcontract relationships and pricing to ensure high quality projects and fair pricing to client.• Develop and implement marketing strategies including advertising campaigns and sales promotions.• Review Chief Architect designs and made suggestions for improvement with Sales and Design team for presentation to client. • Designed and created final layout decision on new building showroom. Negotiated with vendors for product discounts and placements including co-op reimbursements. • CRM (Microsoft Dynamics) build out and customization to create a lifecycle system for entire team.

Lincolnwood, Il

Assess customer needs through more personalized service and a team approach. Developed relationship strategies and programs that produce business value and favorable customer experiences. Monitored customer satisfaction and recommended procedures and policies to implement that better served our customer’s needs for a $35 million-dollar business.• Implemented new Client Relations department to facilitate client relationship as they moved through company departments.• Managed staff of 12 to schedule and communicate with every client at touchpoints throughout process.• Oversaw all Service and Warranty claims 24/7, 365 days per year.• Implemented client satisfaction program and metric system using Net Promoter Score technique.• Managed budgets for department, both expenditures as well as incoming revenue through sold services in home.• Client issue resolution through phone calls and/or home visits.

Wooddale, Il

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree