Danielle Klinger Email & Phone Number

Manage all communications for PennDOT’s Safety Administration (SA) Deputate that consists of approximately 1,000 employees who serve Pennsylvania’s licensed drivers and motor vehicle owners, while reinforcing PennDOT’s key messages of safety, customer service, productivity and quality of life. Serve as PennDOT’s spokesperson regarding statewide driver and vehicle service related topics, and prepare or direct the preparation of press releases, media advisories, articles, editorials and other materials. Direct a professional communications staff of three. Develop and deploy comprehensive public information and education campaigns concerning SA’s highly visible programs, products and services tailored to meet the needs of various stakeholders. Manage contracts and correlating budgets associated with SA marketing campaigns. Oversee the procurement of graphics services and the compilation of graphic expenditures for SA to identify cost‐savingmeasures. Manage PennDOT’s Driver and Vehicle Services website, a primary service channel for customers. Prepare testimony/talking points/briefings/speeches for the Deputy Secretary of Safety Administration as well as other deputate and department staff. Oversee the development and implementation of an employee communications plandesigned to provide employees with essential information about SA’s procedures, programs, products and services as well as PennDOT and commonwealth information. Serve as SA’s Right to Know Law coordinator. Participate in Pennsylvania Emergency Management Agency (PEMA) exercises and assist PEMA’s Joint Information Center during emergencies, when requested.

Assisted in carrying out SA’s internal and external communications efforts specific to PennDOT’s driver and vehicle services. Conducted thorough research and responded to media and customer queries in regard to driver licensing and motor vehicles as well as queries pertaining to younger driver, older driver, motorcycle and school bus safety, and safety and emissions inspections. Interacted with a variety of internal and external customers, including legislators and business partners, to carry out initiatives and keep all relevant parties informed. Prepared press releases, media advisories, talking points, fact sheets, frequently asked questions, briefing packets and marketing pieces. Wrote educational articles for various publications. Reviewed and edited correspondence, articles for partner publications, internal and external newsletters, and other communications pieces. Provided assistance in maintaining PennDOT’s Driver and Vehicle Services website.

Pennsylvania Department of Military and Veterans Affairs ‐ Public Affairs Office (PAO) (May 2003 to May 2006)Provided administrative support to the Public Affairs Office. Represented the Public Affairs Office in contact with the media, elected officials, governor’s office personnel, National Guard officials, veterans’ organizations and the general public. Served as project leader and editor of Pennsylvania Guardians magazine and the Pennsylvania National Guard Associations Yearbook, which included contract and correlating budget oversight. Prepared quarterly department newsletter and assisted in the preparation of speeches, media advisories, press releases and other publications produced by the Public Affairs Office. Updated or created informational brochures about the PA National Guard and DMVA. Prepared correspondence for the adjutant generaland maintained battalion‐level and above commander biographies. Maintained extensive filing system and tickler files. Assisted the PAO during emergencies, handling media queries, etc. Handled historical queries about the Pennsylvania National Guard, with assistance of museum curator. Reviewed incoming mail and fielded incoming phone calls and directed to appropriate person for response. Maintained office supplies and equipment.

Planned, organized and coordinated internal and external communications for DMVA with the support of the federal public affairs officer. Served as spokesperson for DMVA. Served as project leader and editor of Pennsylvania Guardians magazine, which included contract and correlating budget oversight. Prepared speeches, media advisories and press releases. Handled media queries and facilitated interviews with department heads. Coordinated with federal public affairs officers and specialists engaged in public information activities in the commonwealth and while on overseas deployments. Coordinated and maintained workingrelationships with all forms of media.

Served as project leader and editor of Pennsylvania Guardians magazine, which included contract and correlating budget oversight. Developed media advisories and press releases regarding the deployments of National Guard units, unit returns, promotions of Guard members and veterans’‐related issues and events. Handled queries about the Pennsylvania National Guard and other entities of DMVA. Assisted in organizing and generating media interest for veterans’‐related special events, which included development of media kits, programs and display boards. Updated or created informational brochures. Provided layoutand design for the DMVA’s Bureau for Veterans’ Affairs’ newsletter. Aided in the continued development of the DMVA’s website. Edited speeches, media advisories and press releases.