Danielle Knott Email & Phone Number

Toronto, Ontario, Canada

The positions main focus is supporting operational excellence by implementing and maintaining a Lean culture though the disciplines of Kaizen by way of 5S methodology.• Ensuring Lean 5S principles are incorporated into the corporate culture.• Provide guidance and ongoing support to the organization in the adaptation of Lean 5S principles.• Ensure a lean enterprise and a culture of 5S by continuously identifying opportunities for improvement and adherence to 5S standards.•… Show more The positions main focus is supporting operational excellence by implementing and maintaining a Lean culture though the disciplines of Kaizen by way of 5S methodology.• Ensuring Lean 5S principles are incorporated into the corporate culture.• Provide guidance and ongoing support to the organization in the adaptation of Lean 5S principles.• Ensure a lean enterprise and a culture of 5S by continuously identifying opportunities for improvement and adherence to 5S standards.• Oversee the implementation of 5S initiatives and operational efficiencies through leading projects and initiatives by working with Operations Leaders and partner departments.• Regular reviews and audits for compliance to Lean 5S principles.• Assist with creation of a culture that values continuous improvement, productivity, organization and efficiency.• Organize and supervise a staff to manage all administrative responsibilities to facilitate the smooth running of the office.• Organization of the office layout and equipment. Show less

The Operational Solutions Manager is responsible for managing the Operational Solutions team. The Manager is also involved in the coordination, implementation and reporting of initiatives for Operations. The OS Manager plays a pivotal role as a Project Lead, and as a liaison between Operations and partner departments including Risk, Compliance, and Product. They are responsible for understanding the unique requirements of the various business units and leading work-packages and/or influencing… Show more The Operational Solutions Manager is responsible for managing the Operational Solutions team. The Manager is also involved in the coordination, implementation and reporting of initiatives for Operations. The OS Manager plays a pivotal role as a Project Lead, and as a liaison between Operations and partner departments including Risk, Compliance, and Product. They are responsible for understanding the unique requirements of the various business units and leading work-packages and/or influencing deliverables to ensure flawless execution. The Manager is accountable for gathering of complex requirements from the partner departments and leading the initiative. This includes the translation of those requirements into prioritized and workable efficiency based deliverables to the various operational units of the organization. Show less

Provide support to Operations business units in the development and implementation of procedural changes. Involved in the coordination and implementation of initiatives for the Operations teams including Client Services, Client Administration, and Payment Processing & Term Deposits. The Senior Continuous Improvement Specialist will effectively manage operational incidents, and act as the Operations BCP liaison. They will also liaison between Operations and partner departments including Risk… Show more Provide support to Operations business units in the development and implementation of procedural changes. Involved in the coordination and implementation of initiatives for the Operations teams including Client Services, Client Administration, and Payment Processing & Term Deposits. The Senior Continuous Improvement Specialist will effectively manage operational incidents, and act as the Operations BCP liaison. They will also liaison between Operations and partner departments including Risk, Compliance, and Product. The Senior Continuous Improvement Specialist will be responsible for understanding the unique requirements of each department and leading work-packages and/or influencing deliverables. Show less

Serve as a consultant for business units while leading the implementation of new products, services, process, and systems. Plan, create / review project proposals, project plans and cost benefits analyses for projects and project activities while assessing risk and ensuring compliance standards met. Develop effective implementation and transition plans for the departments and ensure key business partners are involved. Facilitate working group meetings and project team discussions. Monitor… Show more Serve as a consultant for business units while leading the implementation of new products, services, process, and systems. Plan, create / review project proposals, project plans and cost benefits analyses for projects and project activities while assessing risk and ensuring compliance standards met. Develop effective implementation and transition plans for the departments and ensure key business partners are involved. Facilitate working group meetings and project team discussions. Monitor projects from initiation through delivery and monitor for continuous improvement. Ensure opportunities for improvement are identified by facilitating Post Implementation Review. Drafting of communication pieces and updates to report project progress to impacted departments. Assist/facilitate development of procedures and training by determining the departmental needs and providing expertise on project. Show less

Monitor projects from initiation through delivery and monitor for continuous improvement. Research, define, document, and develop the process improvements for business functions to realize processing and cost efficiencies. Lead the requirements gathering process using business analysis skills to define the business requirements. Deliver informal training to business partners on various process improvements.

Supervise a team of 10 employees. Ensure performance appraisals, and discussions are completed with the staff. Actively manage training and development needs of staff members. Ensure professional service is delivered within operational service standards, and resolve sensitive client issues. Manage daily administration, trades, and cash management for retail clients to meet benchmarks and minimize disruptions. Authorize high dollar or high-risk transactions. Identify and implement opportunities… Show more Supervise a team of 10 employees. Ensure performance appraisals, and discussions are completed with the staff. Actively manage training and development needs of staff members. Ensure professional service is delivered within operational service standards, and resolve sensitive client issues. Manage daily administration, trades, and cash management for retail clients to meet benchmarks and minimize disruptions. Authorize high dollar or high-risk transactions. Identify and implement opportunities for continuous improvements in processing, cost reduction. Facilitate recruiting and hiring for various positions within the department. Show less

Supervise a team of 3 Technical Trainers. Ensure performance appraisals, and discussions are completed with the staff. Develop/coach Training Coordinators and subject matter experts to effectively facilitate or support training sessions. Lead/Coordinate training logistics, schedules, communication, and resources for the Operations Department. Deliver and design technical training materials to be used in a classroom, computer based training and live virtual classroom settings. Measure… Show more Supervise a team of 3 Technical Trainers. Ensure performance appraisals, and discussions are completed with the staff. Develop/coach Training Coordinators and subject matter experts to effectively facilitate or support training sessions. Lead/Coordinate training logistics, schedules, communication, and resources for the Operations Department. Deliver and design technical training materials to be used in a classroom, computer based training and live virtual classroom settings. Measure effectiveness of training programs using various feedback methods such as focus groups, interviews, and surveys. Provide training evaluation results to Operation staff supervisors and managers. Create and review new / existing procedures and processes for departmental systems. Implement, enhance and maintain Policy & Procedure, and Training Databases. Show less

Provide leadership, technical advice and support to various levels of operational team of 16 employees. Manage daily team workflows to meet department benchmarks while minimize service disruptions and overtime costs. Coach, mentor, and develop Operations personnel. Actively manage training and development needs of individual staff members. Ensure professional service is delivered within operational service standards. Supervise the research and resolution of sensitive client issues. Authorize… Show more Provide leadership, technical advice and support to various levels of operational team of 16 employees. Manage daily team workflows to meet department benchmarks while minimize service disruptions and overtime costs. Coach, mentor, and develop Operations personnel. Actively manage training and development needs of individual staff members. Ensure professional service is delivered within operational service standards. Supervise the research and resolution of sensitive client issues. Authorize high dollar or high-risk transactions. Identify and implement opportunities for continuous improvements in processing, cost reduction, and revenue generation within the department. Participate in the recruiting and hiring process by conducting interviews for various positions within the department. Show less

Ensured execution of various HR and Departmental initiatives to support internal partner’s needs. Design and deliver formal training to employees, on system applications as well as soft skills. Conduct training needs assessments. Recommend non-training solutions to performance discrepancies.