Danielle Knutson Email & Phone Number

St Cloud, Minnesota, United States

Supporting end users at a printing company based out of Saint Cloud, MN.

Arden Hills, MN

I am part of a project with creating a localized service desk in North America The eSolutions Team and I are supporting all of North America employees and vendors We are assisting the client with redesigning their knowledge base system and other internal platforms

Annandale, Minnesota

Identified, conducted troubleshooting, resolved, and documented user system issuesMaintained customer satisfaction in every step of the service deliveryInstalled, provisioned, supported, configured, evaluated, maintained, monitored, and analyzed systems and software in a client/server network environment. This included work in Active Directory, asset.

Minneapolis, Minnesota

Assigned to assist Northern Tool and Equipment with their helpdesk team.

Saint Cloud, MN

Assigned to implement Windows 10 upgrade throughout various departments at the Saint Cloud Hospital and other Centracare sites.

Minnetonka, MN

Assigned to respond to phone and e-mail support inquiries in accordance with departmental policies and procedures; troubleshoot the creation and modification of client tax forms for three different tax compliant software programs.

Maple Grove, MN

Assisting with the call and email queue as well as replacing 160 Solid State Drives in desktops and laptops.

Waite Park, MN

End user support, Server support (WSUS, Terminal, Exchange, Antivirus), software/hardware troubleshooting. Duties include troubleshooting via TeamViewer, phone support, and utilizing the Spiceworks ticketing support system (after implementing it myself)

Princeton, MN

End user support. Duties include troubleshooting via Remote Assistance, phone support, and utilizing the Spiceworks ticketing support system.

Glenwood, MN

Fixing laptops with various issues, installing and upgrading, building PCs, and troubleshooting.

Sartell, MN

• Assist customers at front counter and drive-thru
• Answer the phone for take-out orders
• Maintain a positive appearance of the restaurant by cleaning and restocking items
• Provide customer service for 50 people or more a day

Sartell, MN

• Unloaded new freight from trailer of a semi-truck.
• Organized merchandise
• Transferred freight to appropriate departments in a timely manner.

Sartell, MN

Scan and bag various items, assist customers.

Saint Cloud And Alexandria, MN

• Assisted customers with various purchases (fuel, snacks, tobacco/alcohol, etc.)
• Encouraged rewards program to new customers
• Maintained store appearance by cleaning and restocking supplies

Alexandria, MN

• Assisted customers with purchasing cards and gifts
• Encouraged rewards program to new customers
• Maintained store appearance by cleaning and restocking
• Close down registers and lock the door at night on occasion

Alexandria, MN

• Assist customers at front counter and drive-thru
• Maintained store appearance by cleaning and replenishing items
• Provided customer service for over 100 people a day

Associate’S Degree, It Infrastructure

Activities and Societies: Computer ClubTinkered with computers with hardware issues, various packet tracers for Cisco coursework, and put.

Forensic Science And Technology

I attempted to achieve a Forensic Science degree, but was unsuccessful due to becoming a young mother.

Diploma, General Studies, A

Activities and Societies: Concert Band, Concert Choir, YLVC (Youth Leaders for Vital Communities), One Act Play, Vocal EnsembleI attended.

High School Diploma, General Studies