Business Analyst
Current• Led the definition and refinement of requirements for complex business projects across internal legal and operational departments by the gathering and analysis of requirements; involved in complex process analysis and modelling on key external client projects• Mapped “AS-IS” and “TO-BE” user journeys and identified areas for process improvements and candidacy for the implementation of technical solutions• Envisioned project lifecycles by scoping the stakeholders involved, expected benefits, software solution requirements, and deadlines• Critically evaluated prospective internal projects by analysing return on investment (ROI), upholding departmental service excellence• Led on auditing existing third-party tools and produced formal ROI documentation for Executive Board• Contributed to business cases on high profile projects (supplier comparison matrices, prioritisedrequirements, current vs. future states, return on investments, recommendations)• Fostered strong relationships with market-leading software vendors and negotiated to influence product roadmaps in favour of internal client needs