At COD, Danielle served as the principal contact for planning & developing educational initiatives supporting a student population of 10K+ across (3) campuses.Her Select Achievements Include:• Managed $1M+ budget, 30+ staff including adjunct faculty and student tutors.• Ensured continued student success by planning & directing the redesign and use of a 50-year old 35K-sq. ft. facility to meet 21st-century standards.• Instituted measure for upgrading a “Library Liaison” program with the creation of Lib Guides within (4) schools.• Generated cost-savings by negotiating contracts and discounts with vendors and 3rd-parties. • Analyzed technological requirements required to propose upgrades for use by students and faculty.• Launched 24/7 virtual ESL reference products for students.• Prepared for future accreditation by evaluating library resources in terms of standards established by ACRL.• Spearheaded a collection development policy inventory control process utilizing the Polaris integrated library system.• Built fruitful, longstanding relationships with community groups for donor development initiatives.Construction / Renovation Project Management Innovative Initiatives P&L Management Library OperationsPublic Sector ManagementStrategic PlanningProgram Management Project ManagementResource AllocationPerformance ManagementBest PracticesMultiple Branch Management Technology EnhancementsLeadershipContinual Process ImprovementCost ControlsPartnership DevelopmentCommunity RelationsDonor Development Training & DevelopmentCost / Benefit AnalysisCirculation OptimizationContract Negotiations Budget Optimization

Reporting to the County Administrator, Danielle was charged with overseeing all operational processes for a 10-member library system in northern Arizona serving 200K+ residents.Her Select Achievements Include: • Planned and led community library programs and services within an $11.4M budget; managed 105+ employees.• Reevaluated existing available services by conducting financial and operational analysis dating back to 2002. • Authored and presented recommendations for improved business efficiencies and customer service.• Generated 8K+ personnel hours / year in savings by analyzing costs of library materials selection process; executed centralized selection.• Orchestrated the Grand Opening of a newly renovated 30.8K+ sq. ft. library in Bullhead City.• Recommended changes to Board by collaborating with the Citizens’ Advisory Committee. • Catalyzed a restructure, operational efficiencies, and change management by directing a system-wide organizational study. • Assessed employee skills levels, introducing training programs that stress customer service and best operational practices.• Collaborated with HR managers to draft new position descriptions for each job classification.Construction / Renovation Project Management Innovative Initiatives P&L Management Library OperationsPublic Sector ManagementStrategic PlanningProgram Management Project ManagementResource AllocationPerformance ManagementBest PracticesMultiple Branch Management Technology EnhancementsLeadershipContinual Process ImprovementCost ControlsPartnership DevelopmentCommunity RelationsDonor Development Training & DevelopmentCost / Benefit AnalysisCirculation OptimizationContract Negotiations Budget Optimization

Here, Danielle oversaw the strategic development and execution of library initiatives for (7) libraries in (4) counties serving 250K residents. Her Select Achievements Included: • Managed 100 employees with full P&L responsibility for a $9M budget.• Planned and led the execution of library services per strategic goals.• Directed the leadership team, emphasizing collaboration, mentoring and succession planning.• Recommended budget cuts and considered impact on public service to all branch managers.• Evaluated customer service and organizational performance, identifying areas in need of improvement. Instituted training programs in order to properly upgrade existing skills.Construction / Renovation Project Management Innovative Initiatives P&L Management Library OperationsPublic Sector ManagementStrategic PlanningProgram Management Project ManagementResource AllocationPerformance ManagementBest PracticesMultiple Branch Management Technology EnhancementsLeadershipContinual Process ImprovementCost ControlsPartnership DevelopmentCommunity RelationsTraining & DevelopmentCost / Benefit AnalysisBudget Optimization

Danielle managed 130 employees at 11 libraries within a 3-county district; led staff in developing & implementing short- / long-range goals; owned an $8.5M annual budget; conducted cost/benefit analysis of city contracts. She evaluated operations and submitted cost-saving recommendations and technology enhancements to governing body. Danielle introduced employee training programs and conducted annual performance evaluations. She also built the system’s brand and redesigned their website; promoted programs in 10 cities; and initiated & cultivated relationships with nonprofits, educational foundations and external partners. Her Select Achievements Include:• Generated a 125% increase in library visits; 79% increase in overall circulation. Developed and implemented new programs increasing program attendance 60%+. • Saved $30K by negotiating a labor agreement with AFSCME in 2010.• Retrieved $1M+ in lost and / or unreturned library materials by utilizing a collection agency.• Generated $13K in additional annual revenue and increased overdue fine revenue 122% by enacting a new fee structure for overdue fines and replacement of library cards.• Awarded a Bill & Melinda Gates matching grant for 19 computers ($20K). • Conserved ~$60K in annual service fees by installing a VoIP phone system.• Saved $100K+ by realigning personnel to meet customer demand.• Spearheaded the installation of self-check technology; public computer reservation system and generated a significant increase in customer satisfaction. • Launched downloadable media products to gain new customers while expanding services to existing users.• Built and renovated (2) libraries and redesigned space in other facilities.Brand-Building Branding Website Development Community EngagementPublicity & Marketing Building AudiencesConstruction / Renovation Project Management Innovative Initiatives P&L Management Library OperationsPublic Sector ManagementStrategic Planning

At Intuit, Danielle delivered consultative sales for the QuickBooks family of products and generated quotes. She liaised with customers to identify new opportunities and create demand. Additionally, she leveraged consultative and solution-based sales tactics to consistently meet / exceed monthly and quarterly sales targets. Exceeding Goals Technology Enhancements Sales & Marketing Continual Process ImprovementBusiness SoftwarePartnership DevelopmentConsultative SalesNegotiationsCost / Benefit Analysis