Danielle Kush Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

Compromised account management system (CAMS) Decision making (researching and analyzing member data to identify trends); asked to set a brain storm meeting for working CAMS Responsible for working the card fraud hotline answering questions, assisting and informing MSRs on fraud procedures. 3rd party identity fraud, Charge Offs Packets, ATM/ Debit Pin fraud claims, Debit/Credit Card Pin-less/Pin Fraud Claims, chargebacks and re-presentmentsAssisting and/or researching for MSR, MBR… Show more Compromised account management system (CAMS) Decision making (researching and analyzing member data to identify trends); asked to set a brain storm meeting for working CAMS Responsible for working the card fraud hotline answering questions, assisting and informing MSRs on fraud procedures. 3rd party identity fraud, Charge Offs Packets, ATM/ Debit Pin fraud claims, Debit/Credit Card Pin-less/Pin Fraud Claims, chargebacks and re-presentmentsAssisting and/or researching for MSR, MBR and management questions (Includes knowledge of Accurant)Excel Spreadsheets for members and managementBalance and close branch on a daily basisMaintains knowledge of Reg E, Reg Z, ATM, Visa, MasterCard, American Express and PenFed Compliance regulationsResolve member issues via telephone, emails and lettersInteracts with members, law enforcement agencies, other institutions and vendors*Multiple compliment calls from members regarding my customer serviceCard Fraud Reports: PSD Expedited Cards, FR4 & FR6, SD-119, UIR/FICO, SQ/ST Reports, Restitution Report, Provisional Credit Report, GL Fraud Only, CD-1886 Name Mismatch, Address Change Report, CD-053 Debit Un-Posted, A Status Report, XR50 & XR90 Systems: Hogan/Mobius, FDR, Penguin, First Dispute System, Avaya One-X Agent, Microsoft Office Systems *Downloaded manual for Evolve System to better assist MSRs Special Assignments:*Assigned to write procedure manuals *Train fraud specialists in daily tasks and programs*Assist Co-Workers with any policy or procedure questions they may have (Research answers, if necessary)*Share new information gained with all other fraud specialists and management*Worked many overtime hours including Saturdays to assist with Debit/Credit card claim going back 3 years (Retro QA) requested by audit department and upper management*Have been put on multiple special projects and assigned to help out with management reports etc. Not all tasks, duties, and skills are listed. Show less

Greater Omaha Area

As a member service representative I was the first person a member would speak with regarding any issues on their account. I researched answers for the member, along with interacting with multiple departments within the company.Directed members on PFOL. Guided members through log in process, card security text alerts, view monthly statement, daily transaction activity, view/set travel notification, recurring ACH payments, applying for loans and including but not limited to all account… Show more As a member service representative I was the first person a member would speak with regarding any issues on their account. I researched answers for the member, along with interacting with multiple departments within the company.Directed members on PFOL. Guided members through log in process, card security text alerts, view monthly statement, daily transaction activity, view/set travel notification, recurring ACH payments, applying for loans and including but not limited to all account actions.This position helped give me a general understanding of PenFed's offered services and policies for all departments. Show less

Greater Omaha Area

Relayed messages between tenants and maintenance. Developed communication skills for interpreting customer requests. Communicated with upper management consistently and trained management on new operating systems.I was employee of the year (Omaha Region). Represented Warren House in court on numerous occasions.