Danielle Irwin Email & Phone Number

United States

Redwood City, CA, US

* Responsible for delivery of strategic technology investments, developer workflows, and advanced research to studio game teams.* Manage a central engineering development team consisting of mainly senior engineers.* Career manager for 6 direct reports including mentoring/coaching, conducting performance reviews, career development, and hiring.*.

Redwood City, CA, US

• Manage a development team including animators, software engineers, tech designers, designers, and artists.
• Partner with project managers from partner teams to ensure alignment, delivery expectations, and dependencies are met.
• Drive numerous conversations around scoping, budget, resourcing, and risks on both my team and partner teams.
• Organize the direction, priority, and strategy for the project.
• Set up and maintain project tracking dashboards to ensure the project is always moving.
• Run stand-ups, sprint planning, sprint demos, sprint retrospectives, and post mortems.

Redwood City, CA, US

• Hyper Vital | Development Director | Dec 2017 - Present
• Built the Jira backend including establishing work flows, creating issue types and screens, and granting different role/user permissions.
• Adjusted agile methodologies including scrum and spiral to better fit the expectations and work style of the project.
• Worked with the project lead to define the strategy to execute against milestones.
• Scheduled, monitored, and analyzed both work hours and task completion to help alleviate blocks/dependencies, increase work flow efficiency, and cater to individuals.
• Developed art approval pipelines for 3D assets, particle systems, materials/shaders, and animations that stopped a 100% approval rate by creating clear guidelines and expectations.

Orlando, FL, US

• Established a pipeline to ensure all business for binding/brokerage authority renewals werecompleted on time.
• Trained new employees on best practices for issuing and invoicing binding authorityendorsements, cancellations, reinstatements, and followed up on loss control reports.
• Developed client relationships through face-to-face visits, phone calls, and marketing.
• Underwrote new and renewal business for insurance company partners based on underwriting authority and contract guidelines.
• Accepted and/or declined risks based on risk analysis using applications, inspections, and loss runs.

Orlando, FL, US

• Bound policies on Binding Authority policies/requested binding on non-binding authority policies, forwarded binder to clients, and sent routing sheet to issuance.
• Issued, reviewed, and invoiced Binding Authority and Brokerage policy endorsements, cancellations, and reinstatements.
• Followed up for missing file documentation (loss runs, applications, etc.).
• Verified complete and proper coding.
• Ensured compliance with Quality Control guidelines.

• Established a QA regression testing pipeline for bug reporting including how to document and report bugs and track bugs to completion.
• Headed QA tests on staging and production while working with our lead developer on fixes.
• Helped develop new website architecture and design for ChamerofCommerce.com.

• Created the company support documentation and process.
• Hired, trained, and managed the Support Customer Representative.
• Resolved Better Business Bureau complaints, out of the ordinary customer questions, and processed customer payments and refunds.

• Oversaw production, delivery, editing, and publishing content across multiple websites.
• Hired and managed a team of 10+ content copywriters including copywriters oversees.
• Facilitated 50+ Business Alliance Network relationships including ensuring content met publisher expectations and tracking client content distribution.
• Established company content style guidelines including SEO requirements, the image(s) policy, and contributor requirements.
• Prepared content for monthly e-newsletter.

• Logged in contest entries, subscription information, and manuscripts.
• Read manuscripts and categorized for approval or rejection.
• Notified writers when manuscripts were approved or rejected.
• Attended editorial meetings for manuscripts nominated for publication.
• Proofread and edited selected manuscripts for publication.

Master'S Degree, Interactive Entertainment

Bachelor Of Arts, English-Creative Writing