Danielle Lack Email & Phone Number

Luton, England, United Kingdom

-Working days and nights over a 4 day week- Managing up to 10 members of the team, overseeing the customer service operation -Allocating flights between the CSA and the Lead CSA-Attending morning meetings to get a good understanding of the flight programme for the day-Liaising with UKBF on how each international flight would be cleared - Preparing staff development reviews yearly to acknowledge their achievements throughout the year- Using Excel to export passenger flight details into our flight system

Luton, England, United Kingdom

-Escorting passengers and crew to and from their aircraft-Ordering services for the crew-Checking passengers and crew passports, clearing them through immigration with the lead CSA-Covering reception when needed -Taking payments for flights, both cash and credit card -Step up lead, clearing flights with immigration, overseeing a group of up to 10 and overseeing the flight programme

Kempston, England, United Kingdom

-Filled the shelves after the morning delivery -Served customers on the checkouts -Helped customers at self checkout tills-Booked in and retrieved customer parcels- Organised customer food orders and would organise any missing items

Cabin Crew, Travel And Tourism, Ncfe Level 2 Certificate

Travel And Tourism Extended Diploma, Travel And Tourism, Triple Grade Merit Merit Merit

Travel And Tourism

Level 3 90 Credit Diploma, Travel And Tourism, Double Grade Merit Pass

Education record