Danielle Lamb Email & Phone Number

A highly motivated and dedicated Recruitment Professional within the Construction, Housing and Public sector. I am experienced in working with key decision makers and have the ability to work in partnership with clients and candidates from junior to Director level. Industry Sectors of which we specialise include:- Main Contracting- Housebuilding & Residential Development- Social Housing - Civil Engineering- Public Sector & Housing (RSL's/HA's/Local Authority)- Planned, Cyclical and Responsive Maintenance - Renewable Energy / Green Sector - Mechanical & Electrical

Liverpool, England, United Kingdom

My role as a Case Handler within the Redress Operation of the Lloyds Banking Group PPI Complaints Project. This role involves the accurate completion of redress calculations across both Loans and Credit Card work streams, on cases received through BAU, FOS, Past Business Review (PBR) and remediation channels.This role requires the accurate abstraction and application of data from a number of source systems within the organisation. I work to stringent productivity and quality targets and must ensure that my work is completed efficiently and with a high level of numerical proficiency. This ensures that the correct outcome is reached for both the customer and the Bank on all cases worked.During my time on the Lloyd's contract I assisted a number of new starters with their training and supporting them through sign off or when they needed additional support. I also assisted various teams from different sites with complex redress cases and old re-review cases that needed re-calculating, this would involving liaising with a number of teams and Quality checkers to ensure the correct and fair outcome was provided to the customer.With over 10 years experience in the financial services, I am a results driven and accomplished PPI Complaints Handler adept in Personal Loans, Credit Cards, remediation and FOS redress. An organised and professional individual who works in a precise, thorough and meticulous manner, while being efficient and respecting deadlines.

My role as a customer service advisor; dealing with customer queries on former Royal and Sun Alliance insurance policies.My main duties included dealing with customers directly over the phone, mostly giving valuations on their policies and providing any general or more specific information they may require.As an experienced member of staff I took up the role of ‘complaints handler’ handling, escalating calls from other members of staff in the correct manor in accordance with the Financial Service Authority regulations. The company itself has a ‘Treating Customers Fairly’ policy which played a big part in my role as a customer service advisor.As well as dealing with customers directly I carried out administrative and training duties. The administration aspect includes updating client’s details that have arrived in the post. Once the details have been updated a letter of confirmation is issued to the client or more information is requested. The training duties involved preparing both new and current staff to take calls from customers regarding their life and pensions products currently held with the company

My role as a Commercial Assistant supporting the Quantity Surveyor in all aspects of commercial management. My main duties included coordinating subcontractor payments on a weekly basis, which involves valuing the work of each subcontractor and collating their materials and plant costs to create their payment, as well as liaising closely with them and with the payments department at Head Office.I was also responsible for invoicing the client daily, and valuing work carried out by the direct gangs. This was split into work in progress, which I submitted for the weekly and monthly cost and value reports, and completed work, which is submitted for payment. Finally, I assisted with all aspects of administration, organisational and office duties.While working at Morrison I had the opportunity to greatly improve my skills in using Microsoft Excel. I also dealt with a wide variety of people, including representatives of the client and subcontractors, and this has significantly improved my confidence.