Oversee daily operations in warehouse, production and transportation departmentsManage over 50 employees in all departmentsEnsure that daily fulfillment operations are executed with excellence and efficiencyOversee high volume packaging and assembly departments Supervise delivering the highest quality possible for customer satisfactionSet Strategic Goals and operational decisions for the company, yielding optimal productivityHire staff, warehouse workers, or other personnel as needed to execute order fulfillmentEvaluate overall performance by gathering, analyzing and interpreting data and metrics Oversee customer support processes and organizes them to enhance customer satisfactionPlay a leading role in compiling company budget and growth strategy. Implementing cost savings by reducing labeor & overhead costAccountable for weekly payroll and human resource needs for the company

Managed the daily operations of the organizationDrove the development of positive business relationships with the company's customers, suppliers and providers of trucking, shipping and other transportation servicesHired, train and evaluate a cross functional team of employeesEnsured products quality during the production processResponsible for all EDI transactions for retailer purchase ordersSupervised all production and warehouse procedures and policiesSet and maintained productivity and quality standardsDistributed daily workload to ensure all departments complete work on timeEnsured the delivery of customer service excellenceSupervises order picking, packing and shipping of products domestically and internationally using common and contracted carriers

Managed the Client Services Department by overseeing existing and new client relations Monitored projects plans for clients by developing timelines and estimating costs through production and shipping Developed policies and procedures to ensure highest level of customer satisfaction Implemented warehouse and production logistics to enhance operational activities

Client Services Department SupervisorEnsured satisfaction level of accounts through their fulfillment programResponsible for client's postage accounts and generating shipping reportsSupervised assembly projects through the warehouse and production departmentsCoordinated company's marketing operations through direct mail, e-marketing and social media efforts

Worked directly with Marketing and Merchandising teams in execution of marketing plans and projects Part of the National Events Team in executing annual events for customers and employeesProvided field support with marketing material and sales promotion programsLiaison between the marketing and web teamResponsible for division’s Social Media presencePositioned and deployed website advertisements and e-mail blast programsMailed catalogs, and evaluated all promotional materialsCreated quarterly sales flyer for our Federal Government marketUpdated project list, and had graphic input on all advertising and promotional materialsManaged and maintained vendor database for divisionUtilized Data Warehouse for sales and customer reportingScheduled/set-up meetings and conference calls with clients and vendors for the Directors of Marketing and Merchandise

-Coordinated schedule of events for clients-Arranged the accommodation, transportation, and dining options for clients-Ensured all events were carried through to the client's standards