Coached teams in the implementation of the Scaled Agile Framework (SAFe) , transitioning them to structured SAFe practices. Conducted workshops to educate teams on SAFe principles, providing ongoing coaching to Scrum Masters and Product Owners. Facilitated cross-team collaboration through Scrum of Scrums and program increment planning, ensuring alignment with business goals. Worked with Release Train Engineer and Leadership to establish metrics for continuous improvement. Established regular workshops to foster a culture of continuous learning, improvement and innovation.

Managed small to large, company-wide learning and development programs/projects from original concept through final implementation, including projects relating to ERP and SalesForce implementation, as well as multi-channel and omni-channel technical training implementation. Provided leadership with an in-depth evaluation of existing organizational learning and development programs, including training needs assessment and recommendations for improving training outcomes and compliance. Trained junior instructional designers in updated methods and standards, including ensuring compliance with 508 accessibility standards. Developed scenario-based, virtual reality training courses to facilitate greater learner recall.- Increased training compliance rates by 6% through reorganizing training pathway structure.- Created virtual scenario online courses for technical GMP training, decreasing training-to-floor time for new-hires.

Manages timelines, resolves problems and coaches Enterprise Data Warehousing (EDW) team members using Agile methodologies. Facilitates team communication, problem-solving sessions, and performance dashboards for Enterprise Data development and administration team. Coordinates and facilitates Project Iteration (PI) planning meetings to ensure proactive communication within the team and across related IT teams. Develops and implements Data Literacy training related to Enterprise Data Warehousing applications.

Conducted needs and skills-based assessments relating to Data Literacy and Analytics. Inspected existing training programs, materials and content available to FedEx employees. Developed and implemented Data Literacy training related to Enterprise Data Warehousing applications.

Subcontractor for Deloitte -- developing training for State of Indiana - DCSResponsible for developing in-depth, software implementation training materials (text-based, interactive and in-person training deliverables). Handled Scrum Master activities including Daily Scrum, PI Planning, and team tracking through Jira.

Responsible for taking small to large, company-wide, mission-critical learning and development programs and projects from original concept through final implementation. Provided strategic communication and planning, while coordinating with all business areas affected by the programs (projects) including cross-functional stakeholders, and vendors. Managed risk assessment and crisis management during project lifecycle.- Successfully planned and implemented the time-sensitive redevelopment of the company training content management system, due to the abrupt failure of Flash oriented courses – while minimizing impact on both training program and content down-time, and onboarding of new associates.- Improved Training Status Reporting systems and tracking, achieving a 99.8% monthly compliance rate across the company.- Increased training ‘on-time’ status from 92.2% to 99%.- Worked to implement a company-wide shift from an ad hoc training content management system, to a standard LMS; including supervision of a full curriculum audit, network formatting and administration of the LMS system and implementation of a gamification plan to encourage greater employee engagement and compliance.- Lead instructional designer, responsible for developing updated ‘look’ of overall training programming and updating processes to incorporate techniques that improve learning outcomes (ex. Greater interactivity, more scenario based critical thinking opportunities for learners).

Lead instructional designer for the multi-level, international curriculum development for Data Literacy and Data Analytics training. Worked with Subject Matter Experts (SMEs) to develop data governance policies, procedures, and training materials. - Collaborated with impacted departments and SMEs to conduct a current state assessment, develop a target state solution, and perform a gap analysis for the development of a comprehensive audit of current versus future state gap analysis, in preparing an overall Machine Learning and Artificial Intelligence BI, globally-oriented learning and development program.- Adapted to regularly changing leadership timelines and priorities, by providing regular status updates to senior leadership.

Worked with facility SMEs to develop, implement and evaluate training that meets FDA compliance guidelines. Performed curriculum reviews, gap analyses and training program planning. Developed interactive online courses to facilitate faster training of new personnel. Researched and created new training processes and procedures. Managed training programs related to CGMP and SOP standards. Developed gamification plan of action to promote greater employee compliance with training and certification requirements.

Responsible for managing a range of training projects for Operation Resources & Support (a branch of the Office of Facilities and Asset Management for CBP) including: developing and presenting training on a range of executive leadership topics (Diversity and Inclusion strategies, multi-generational work teams, leadership styles and effective supervisory skills, etc...); created/implemented micro-learning modules on executive leadership skills and performance management strategies; developing and managing various briefings for leadership on training and development initiatives; developing updated training data analytics reporting tools; writing organizational policies, processes and procedures; reworking the OR&S Sharepoint site (to include developing new content and a range of reporting mechanisms for various branches and programs); evaluating the current curriculum and offering recommendations for revising to meet the needs of OFAM personnel.

(Client: Cummins Inc. Enterprise Business Analytics Team)Managed the creation of a large-scale corporate Business Intelligence training initiative, including: project planning, curriculum development, user testing and evaluation, editing and hands-on creation of instructional materials (stand-alone video tutorials, interactive Captivate tutorials, classroom instructional materials, technical training manuals and web-based instruction deliverables). Implemented gamification plan to encourage employee participation, combined with building an active community of practice.

- Undergraduate teaching responsibilities: Mass Media & Society, Geek Culture and Mass Media, Gamification and Internet Communication, Journalism courses (Basic and Intermediate Reporting), Digital Layout and Design, Advanced Electronic Design (web design for journalists), Editorial Writing. - Graduate teaching responsibilities: New Communication Technology & Society, Gender & Communication- PASSHE Economic Initiative Coordinator: developed and implemented the Virtual Internship Center (VIC); conducted survey and usability study regarding effective communication methods for internship information; presented findings and recommendations to University administration; managed budgets and vendors for the PASSHE (state-level) grant; developed/coded and implemented the VIC social media suite.- Faculty Advisor for 'The Spectator' (University Student Newspaper) (2011-2013)

- Taught technical writing at the junior/senior level to Engineering students. - Created special units dedicated to technical writing for IT and Computer Science professionals.- Managed 24 design groups per year in the development and implementation of documents for outside (non-university) clients.- Contributing writer/designer for three major projects: the Brittain Handbook, the Student Handbook for the Communication Program and the departmental website.

Taught: New Communication Technology, Human Communication Theory, Communication Theory, Public Speaking and Business Communication, Gamification and Mass Communication