Danielle Legassick Email & Phone Number

Australia

Melbourne, Victoria, Australia

Clayton, Victoria, Australia

I was working this role as well as my Senior Administration Assistant role for the same company due to lockdown

Clayton

- Book travel and manage expenses SAP Concur- Diary management, schedule meetings and organize catering- Meeting attendance and taking minutes- Compile agendas for International IT Management visits- Assist in presentation packs for International IT Management visits- Procurement of hardware, software and maintain the Purchase Order register - Compile monthly Service Delivery report for the APAC IT Manager- Compile monthly aged laptop report- Compile Monthly Operating Report using Powerpoint and Confluence- Compile infrastructure report for Upper Management and Finance- Compile and collate reports for International IT Management meetings- Compile monthly IT finance report for charging to the business areas- Prepare PowerPoint presentations which include templates, graphs, tables, timelines, statistics, correspondence for Manager meetings- Create, update Project Management documentation and follow up on current tasks by holding regular meetings with the project staff.- Project manage small IT projects. Code Quest, Cyber Quest and Connect IT- Create and update a travel planning calendar- Implementation of a Service Central Knowledge Base for APAC IT - Run CAB Meetings and advise on current IT changes using Slack and email- Meet with all IT leaders to keep a track of all their IT tasks and their status- Update process documentation, follow up Aged Ticket reporting- Create and update accounting of all tasks for auditing purposes.- Run training sessions for Assets Management, task accounting, KB documentation- Create burn down charts for current rollouts, Win 10 1809, Iphone refreshes, Office 365

Clayton

- Level 1 IT requests via phone, walkups and service desk using Service Central- Provide user support for Windows 10 including Office 2013 – 2016- Reset user passwords using in house reset tool- Deploy hardware, software and reimage computers using SCCM.- Manage hardware assets through CATS and SharePoint- Maintain software assets using SNOW and SharePoint- Setup and support Iphones & Ipads using AirWatch- Manage and allocate RSA tokens through the console and CALM- Procurement of hardware, software and maintain Purchase Order register- Maintain email groups via an inhouse security program- Patch network and phone points, setup new users and their desks- Create and update documentation for office equipment (Video Conferencing, Skype)- Compile monthly Service Delivery report for IT Manager- Compile infrastructure report for Upper Management and Finance- Create and maintain Project Management documentation

Prahran

Frankston

Melbourne, Australia

Hawthorn

Victoria Harbour, Docklands

Peninsula Link, Seaford

Service DeskSecurityStaff ChangesEquipment/Software changes and maintenanceProject and Planning

Head Office, Hawthorn

Yarra Precinct, Melbourne