Danielle Legault Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Outreach to private landlords across the GTA to build relationships and create access to housing for shelter residents.Work with residents to identify housing that meets their needs, transport them for viewings, and support them through the application phase.Complete applications for housing subsidies to increase affordability.Work with landlords to stabilize tenancies, address concerns, and provide problem-solving. Trained in Critical Time Intervention Case Management and Housing First Principles. Maintain confidentiality and sensitive management of personal information at all times.

Toronto, Canada Area

Acted as the first point of contact upon entering or calling into the shelter, providing up-to-date information, referrals and resources to residents and other community members. Operated secure access systems to enable safe movement through the facility by staff, volunteers and residents. Conducted intakes, assessments, and assisted residents in completing forms, applications, and other documents to advance their housing and other goals. Provided one on one support in the Primary Support Unit for residents experiencing mental health crisis, including: Conducting intakes and OCAN assessments, liaising with other community resources to increase access for residents, assisting clients with finding the right resources and completing necessary documentation for access, including for government identification, community housing waitlists, and healthcare access, and working in partnership with residents to create client-directed S.M.A.R.T. goals and action plans to achieve their vision for their well-being.Practiced non-violent crisis intervention and de-escalated instances of conflict to maintain safe environment for all residents.Maintained confidentiality and sensitive management of personal information at all times.

Welcomed, served, and engaged with guests at community meals to establish and strengthen relationships. Learned the stories and unmet needs of our community members in order to build trust and link resources. Conducted intakes and assessments for foodbank services, thrift vouchers, and other community services. Provided referrals, guidance, and emotional support for community members participating in our programs and engaging with us at community meals.Maintained organization in foodbank storage, assembled food orders and worked with community members to ensure their food order met their specific needs and preferences.Maintained confidentiality and sensitive management of personal information at all times.

Assisted clients with a variety of needs and challenges in transforming cluttered, disorganized and overwhelming homes and offices into comfortable, aesthetic, and functional spaces that work for them. Coached clients in skills and habits to help them maintain their newly recovered spaces with confidence, and transfer these skills to other spaces with optimism.

Toronto, Ontario, Canada

Acted as first-point of contact for Revera Retirement Community residents and their family members with questions or concerns. Provided accurate and up-to-date information to all callers. Maintained confidentiality and sensitive management of personal information at all times. Enabled callers to feel their concerns were listed to, sympathized with, and taken seriously. Managed communication between various levels of operation to ensure that concerns were addressed in a timely and effective manner and that resolution was created for the concerned party.Escalted more serious concerns to ensure that they are addressed appropriately.

Social Service Worker Diploma

Bachelor Of Arts - Ba, Political Science