The Executive Assistant’s role includes arranging travel details for executives, bookkeeping, coordinating IT needs for employees, planning events, preparing expense reports, booking travel and any and all other administrative duties. The role requires flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and outside vendors.

The Administrative Assistant provides administrative and secretarial support for the Management Services, Operations and Organizational Development departments. In addition to typing, filing and scheduling, performs duties such as record keeping, coordination of meetings and conferences/events, obtaining supplies, and working on special projects. Also, answers non-routine correspondence and assembles information. Deals with a diverse group of internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.

Managed day-to-day corporate and event operations, including scheduling and training of 30-40 employees, task assignments, inventory purchasing, loss prevention, customer service, and event planning and logistics. Oversee internal and external communications, orientation and onboarding of new hires, and problem-solving. Control purchases, address or escalate HR, payroll, and benefits related inquiries, and facilitate mediations and/or conflict resolution between individuals. Lead performance management of all personnel, drive culture toward inclusive, enthusiastic work environment, and coach/mentor team members who need greater support.Leadership ➤ Provide always-available presence and hands-on management, develop strong working relationships with each team member, and listen, encourage, and assist where helpfulTeam Builder ➤ Demonstrate even-keel temperament under every circumstance, support cohesive culture of “We”, and exhibit consistency in management style as strong but fair leaderTraining ➤ Watch for new learning opportunities and “teachable moments” throughout performance cycle and develop responses which allow for greater activity monitoring and higher levels of customer serviceEvent Coordination ➤ Plan events with customers, collect deposits and final payments, organize décor, arrange for audio-visual equipment, run errands to purchase additional and last-minute supplies using petty cash, coordinate menu selections, and book DJs

Performed as administrative support for sales and editorial divisions. Managed office supplies, answered phones, collected/distributed leads, fact-checked articles, and edited up to ten stories weekly. Created Excel spreadsheet reports, created and edited PowerPoint presentations, and sorted data into target demographic documents to support teams on current initiatives. Focused on quality of output, accuracy of data, and helpfulness of team contributions.Document Controls ➤ Proofread articles, reports, presentations, and documents to correct all grammatical, punctuation, and syntax errors. Ensured consistency of tone and flow, cohesion of contexts and story influences, and accuracy of branding elements and formattingInterpersonal Relations ➤ Conducted 1-on-1 conversations with individuals referenced or quoted in each article to confirm accuracy of quotes, identify concerns or issues, and answer questions. Built rapport quickly to develop environment of trust, convey appropriate empathy, and gather insights on contexts

Designed and optimized 10-20 websites and social media accounts per day on platforms such as Facebook, Twitter, Instagram, Reddit, Google+, and WordPress, including decisions related to font, theme, color, and layout. Created memorable websites that aided in achieving client satisfaction. Posted blog entries on each website and linked targeted keywords to each social media platform and each website to increase Google page ranking. Analytics ➤ Examined initial ranking and tracked progress while creating momentum until client sites moved from bottom of first page to top or 10th page to 2nd. Maintained keyword relevancy to ensure SEO

Organized and distributed national, international, and entertainment news to Facebook, Pinterest, Tumblr, and Twitter accounts for student-based news publication. Moderated sensitive or inflammatory content. Helped calm content commenters and readers during heated exchanges of public discourse.Achievements ➤ Helped achieve 1,000 Twitter followers via news relevancy, focus on demographic interests, and engagement with followersResourcefulness ➤ Conducted extensive research of BBC, CNN, and other e-news websites to source valuable content for re-publication

Planned and organized branded marketing events; curated consumer outreach based on survey and interest levels, coordinated logistics, developed marketing plans and materials, worked with venue liaisons, and networked to increase attendance. Networked to expand partnership opportunities, increase event awareness, and provide education about mobile app functionality and features to help secure new consumer groups. Attended college roundups, campus parties, freshman days, concerts, and SXSW events to host booth and promote app.Public Relations ➤ Built and nurtured interactions of positivity and trust to increase brand and product interest. Fielded questions, addresses uncertainty and concerns, and made certain each person greeted was met with warmth, enthusiasm, and direct eye contact

Developed stories, ideas, and themes, drafted original content, researched related elements, gathered quotes and background information for inclusion, proofed and edited content, and submitted stories for publication. Secured 10 publishing credits.

Assisted in editing and recording video reels and owned all aspects of managing Twitter account and related public communications. Summarized Twitter activity and drafted/submitted commentary to explain findings.

Performed as last line of defense for editing and fact-checking of all public-facing content/stories. Ensured every piece was fully checked and devoid of grammar, voice, syntax, punctuation, and content flow errors. Contacted Austin Police Department, area educational institutions, and City/court records’ divisions to confirm accuracy of content and relevant individuals for relevancy of quotes for up to 20 stories weekly using AP editing style.

Acted as social media director for Facebook, Twitter, and Instagram accounts. Wrote content, sourced, edited, and published photos, and selected trending topics to spike community engagement. Tracked likes, shares, and comments, removed posts with low activity and refined posts accordingly, and worked with lay photographers to collect and publish interesting and useful images. Increased followers by fivefold.