Danielle Leith Email & Phone Number

Virtual Portland, Oregon

Serve as Customer Service Representative (CEA) Provide customer service and guidance to over 8,000 companies serving a wide variety of complex, difficult inquiries. Answer cloud-based phone system inquiries by clarifying desired information; researching, locating, and providing information.Document all call information according to standard operating procedures.Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database integrity by entering information and other issues. Serve as liaison between companies, customers and third parties.

Seattle, Washington Virtual

Performed all administrative duties associated with medical office. Displayed professional customer service skills to patients coming into office for schedule appointments. Assisted patients in questions regarding routine procedures. Ensured the appointments were scheduled in a timely manner and in accordance with the health care provider. Operated a standard health care system to schedule, reschedule, cancel appointments and register walk-in patients for appointments and surgical procedures. Prepare files and maintain file storage and file retrieval systems as well as maintaining website content in Word press, Graphic design, SEO

San Antonio, Texas Area

Develop SEO strategies for: keyword list development, URL and site optimizations, content development, back-linking and other strategies that maximize SEO trafficIntegrate SEO, PPC & Social Media strategies for a wide variety of clients serving a multitude of industriesWork closely with CEO to ensure product initiatives meet SEO best practicesAnalyze client competitor websites. Perform competitive analysis and monitor competitive landscape. Analyze industry trends and standards for SEO.

Smithtown, New York

Supervisor of Operating Room scheduling office. Provide training to operating room staff on Mediware surgical system. Maintained integrity of system database and made corrections of operating room medical records and damaged cases. Provided reports on daily, weekly and monthly statistics to hospital administration and physicians. Prepared billing files, ICD-9 and CPT coding, medical records. Maintained printers compatible with all computer systems. Collaborated in the implementation of enterprise wide scheduling system for multiple hospitals in the network. Assisted with the design and coordinated scheduling aspects of new system. Worked with the programming staff and management at the corporate offices to integrate surgical system.Provided Help Desk support for Hospital systems onsite and remotely Coordinate daily operating room schedule for Nine suite Operating Room and endoscopy suites. Ordering supplies, equipment for the surgical department

Smithtown, Ny 11787

Assisting customers in the store with groceries/carts. Become familiar with products in the store to answer questions and make suggestions to customers. Maintain cleanliness of department and work area, including the back room. Assist in maintaining back room efficiency by unloading deliveries. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Replenish product on the shelf, rotating product and ensuring dating procedures are followed. Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management. Report product ordering/shipping discrepancies to the department manager. Notify management of customer or employee accidents. Price, Stock, inventory department merchandise. Build displays and stock shelves according to label. Assists customers, performs checking duties with an emphasis on providing friendly, courteous, customer service. Assists customers outside of the Grocery department, at the direction of store management, with an emphasis on providing friendly, courteous customer service. Continuous interaction with customers and co-workers in a fast-paced environment. Performs various grocery department duties at the direction of the Grocery management team. Creates and builds promotional displays and endcaps under the direction of the Grocery department management team

Criminology

High School