Director of IT and Managing Partner. Putting the client first and supporting their Infrastructure.

Provide technical support to a variety of clients both remote support and onsite support Server Migration projects consisting of migrating, DNS, DHCP, Active Directory, Group Policies, and other server rolls Managed Dental software including: Dentrix, Dexis, Eaglesoft, Carestream, Practice Works, SoftDent, Open Dental Setup and configure Ubiquiti Unifi Accesspoint's, controllers, Cloud keys, Switches Troubleshoot and Maintain Windows server 2012/2016/2019/2022 including Hyper-V Manage ESET Business Endpoint Protection as well as Bitdenteder Endpoint Security for clients Responsible for new user setups/computer setups and configurations Responsible for migrating client documentation from OneDrive to IT Glue Work with Vendors to setup and configure new applications specific to one's business Maintaining client documentation and ensure everything is kept up to date Manage Datto backups, Datto SaaS, Acronis Backup for clients and troubleshoot/remediate failed backups Facilitate and implement new products for internal use as well as deployment for clients Manage new employees and facilitate training Reporting and metrics, employee improvement plansBuilding new client networks and configure networking

• Provide technical support to a variety of clients both remote support and onsite support• Server Migration projects consisting of migrating, DNS, DHCP, Active Directory, Group Policies, and other serverrolls• Managed Dental software including: Dentrix, Dexis, Eaglesoft, Carestream, Practice Works• Setup and configure Ubiquiti Unifi Accesspoint's, controllers, Cloud keys• Troubleshoot and Maintain Windows server 2012/2016/2019 including Hyper-V• Manage ESET Business Endpoint Protection for clients• Responsible for new user setups/computer setups and configurations• Responsible for migrating client documentation from onedrive to IT Glue• Work with Vendors to setup and configure new applications specific to one's business• Maintaining client documentation and ensure everything is kept up to date• Manage CTera and Datto backups for clients and troubleshoot/remediate failed backups

*Provide daily technical support to a high-volume call center with 400+ clients. Support users with technical advice and problem resolution for both computer hardware and software. *Initiate repairs and schedule service for client computers by contacting manufacturers technical support. *Provide primary help desk support for a variety of hardware and software issues. Manage help desk tickets using Connectwise Ticketing System. *Troubleshoot Windows 2003/2008/2012 Server issues including authentication, permission, and server performance issues. *Responsible for new employee onboarding - creating Active Directory accounts & assigning proper group policy, configuring Outlook accounts, creating user accounts on specific applications and general configuration for new employees. Also, responsible for employee termination process. *Manage Windows Active Directory-based domains, create & apply group policies giving permissions/restricting access for clients, reset passwords, stop/restart services, set file and login permissions and reboot servers. *Assisted with a project with new client Meraki firewall and switch configurations *Other responsibilities include troubleshooting network printers, removing malware, new client documentation and procedures. *Assisted with Trend Micro Migration from Kaspersky Enterprise for 5,000+ users *Responsible for migrating client documentation from Sharepoint to IT Glue. *Documenting client procedures: including new user setups/terminations, common troubleshooting and resolutions specific to client, creating documentation for internal processes *Troubleshooting and investing technical server issues (slowness, memory spikes, disk failures) *Joined Patch management team November 2017 *Patch management of servers and workstations along with remediation *Patch management policy creation and management

*As part of a two-person IT team, provide all technical support to 100 employees, on-site & remote. *Created helpdesk ticketing database using Microsoft Access. *Managed inventory of all equipment. *Solely responsible for upgrading 100+ systems from Windows XP to Windows 7. *Install and maintain all desktops and laptops. *Manage and keep track of loaner laptops and workstations. *Creating physician fillable clinical forms and macros for those forms. *Troubleshooting of medical programs including SRS (electronic medical records), Cetricity, PACs, McKesson *Other responsibilities include troubleshooting network printers, removing malware, replacing failed hardware (NICs, video card, RAM, power supply, hard drives).

*Trained store employees. *Provided superior customer service. *Implemented off-site training events for HP products. *Demo events for customers on new products as well as existing products including mobile printing, wireless direct printing, HP Print Apps, Beats audio on HP laptops and desktops, other HP only features. *Merchandising and selling HP products in retail stores. *Awarded “employee of the quarter” (third and fourth).

*Assisted with on site support for clients as well as repairs in shop. *Maintain all desktops, laptops and servers as well as network components for all clients on site. *Other responsibilities include troubleshooting network printers, removing malware, replacing failed hardware (NICs, video card, RAM, power supply, hard drives

Installed software programs, installed new hardware. New PC setups, data transfers