Danielle Link Email and Phone Number

Designed and delivered training material. Mentored team members.Monitored and reported changing regulatory requirements to ensure compliance, created ongoing control risk reviews and reporting to identify and mitigate risk, developed an enterprise test script library, served as peer reviewer to ensure compliance with regulatory requirements, policy, and guidance.Developed and delivered Executive and Board reporting compliance issues and corrective actions.

Implemented Complaints Management Policy, reviewed and assessed all complaints cases to ensure compliance with Policy, provided coaching and mentoring as needed, compiled complaints reporting data for senior management.Performed root cause analysis and created corresponding process improvements to identify and mitigate risk.Assessed inbound calls to ensure compliance with bank policy.Collaborated with support partners and senior leaders to create and maintain policies and procedures, ensured internal procedure website was current.

Wachovia to Wells Fargo Bank conversion implementation, resolved escalated issues and research requests, facilitated team building activities to create relationships in a virtual environment, and assessed inbound phone calls to ensure compliance with bank policy.

Researched and resolved incoming banker phone inquiries in a fast paced environment. Served as on the job trainer, job coach, subject matter expert, and mentored team members.

Reviewed and resolved credit card billing dispute inquiries.