Danielle Louis Email & Phone Number

Ohio, United States

As the Vice President of Content and Communications, my role is to shape Water Bear Marketing's brand identity and reputation. I oversee all communication for our organization and all content plans and creation for our customers, developing impactful strategies for clients across various industries.My responsibilities include developing and executing content marketing plans, ensuring brand consistency, managing social media engagement, and optimizing SEO strategies. I also collaborate closely with Water Bear Marketing's clients to understand their unique needs and objectives, ensuring that every campaign aligns with the client's vision.

Cleveland, Ohio

As part of the Customer Success team, the Program Manager is responsible for overseeing high-volume strategic programs that are core to product distribution and growth strategies. The Program Manager is charged with cultivating and maintaining client relationships with stakeholders and has overall responsibility for driving client outcomes to achieve customer success. The Program Manager serves as a leader on the Customer Success team and helps to develop framework and processes for the organization to use going forward. • Oversee all the organization’s strategic high-volume programs that are core to product distribution and growth strategies• Cultivate and maintain client relationships with stakeholders and an overall responsibility for driving client outcomes to achieve customer success• Worked directly with the Vice President of Customer Success to develop a Customer Success team at the organization• Led the hiring process and onboarding plan for five new team members and continue to serve as their mentor and leader• Crafted an external monthly newsletter and template to be distributed to all FormFire’s customers on a regular cadence• Perform due diligence and create Quarterly Business Reviews to gain a thorough understanding of the client’s organization and workflow and ensure alignment with client’s and FormFire’s desired outcomes• Developed and lead organization’s process and template for Customer Success handoff discovery sessions aimed at understanding program goals and objectives• Shaped Customer Success and Channel Marketing framework to be used across FormFire• Lead client implementation and define implementation timeline, working collaboratively with key stakeholders and internal project team• Maintain accountability for the overall quality of projects and strategic programs and manage expectations of stakeholders: work with internal groups and partners to troubleshoot issues arising through the implementation process

Cleveland/Akron, Ohio Area

• Launched multiple new programs and initiatives company-wide: tire storage in the United States, scrap tire program, reporting for warranty program, integrity of content for all of Canada, amongst other developments• Develop and implement standard operating procedures and learn new technologies at a fast pace for new processes and/or enhance practices for existing programs • Serve as the Subject Matter Expert over multiple programs and processes: lead all initiatives, day to day contact for support and escalations, collaboration with stakeholders, etc. • Improve processes to increase data integrity and usability by recognizing how data entered into the system translates in the organization’s reporting tool• Strategically manage all aspects of large cross-functional projects including: defining scope, assessing the current state, recommending the future state, defining an implementation plan, measuring and analyzing results and communicating updates• Coordinate cross-functional resources to ensure on-time and on-budget results for small to large projects• Manage the OEM communication processes across all platforms, while ensuring content accuracy and meeting customer expectations, analyzing for improvement and ensuring implementation of any changes• Design and identify improvement opportunities and efficient solutions for internal and external business partners• Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution• Work collaboratively with team members and cross-functional groups to manage the operation of specific elements of tire programs

Columbus, Ohio Area

•Track record of surpassing business goals by ensuring optimal utilization of teams, processes, and technology•Expertly direct the planning and execution of multiple global projects and programs, leading both local and virtual teams•Implement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues•Guide teams throughout project life cycle, applying advanced communication, training, and mentoring skills•Review, audit and reconcile the inventory for an entire division increasing revenue by over 65% and decreasing costs•Research and present areas of opportunity and improvement within the organization and market such information to senior management teams•Create and present benchmarking presentations to high level internal and external executives•Implement policies and practices for regulatory compliance and increased performance ratings•Serve as the expert within the organization for client and company standards•Generate reports to reflect revenue growth, performance improvements, and areas of opportunity•Manage and maintain ongoing communication between Upper Management, Client Services, and Associates to maximize all resources within the organization•Develop and conduct internal contests and campaigns to motivate staff increasing employee retention•Conduct a weekly calibration meeting with Management team to discuss changes, improvements implemented, and areas of opportunity•Developed and implemented new position and department

• Directly supervise and manage all personnel issues for a team of 15-20 associates• Conduct interviews and complete hiring process• Serve as the point of contact for all Facility items• Manage time and attendance records for Facility• Manage Front Desk: Switchboard and inbound and outbound mail• Complete weekly coaching of all direct reports• Research and prepare necessary documentation for Corporate Compliance to facilitate resolution of risk management issues• Serve as the single point of contact for client inquiries and site audits• Develop and maintain all corporate compliance training materials• Conduct training sessions for new employees and existing associates• Manage and produce all purchase orders for facility• Manage and conduct monthly conference calls with external clients• Conduct monthly audits on internal business practices• Develop and maintain external campaigns to produce revenue• Develop and conduct internal contest and campaigns to motivate staff• Create and maintain daily, weekly, and monthly performance reports for all areas of the organization• Conduct training sessions globally with regards to company auditing software• Assisted in the development of the Quality Assurance department and promoted in less than one year

• Opened Launch office o Handled entire facility set-up o Created on-boarding agenda for office o Conducted entire staff launch training• Manage local sales office with a team of 8-12 associates• Serve as the media/marketing expert on location• Account manager• Create and issue invoices for clients• Solve complex technical issues• Work with advertisers on a daily basis to optimize campaigns• Conduct weekly technical, product, and operational training sessions with entire office• Serve as the point of contact for all Facility items• Conduct daily/weekly/monthly audits on internal business practices• Develop and conduct internal contest and campaigns to motivate staff• Create and maintain daily, weekly, and monthly performance reports for all areas of the organization

Masters Of Science In Communications And Marketing, Communications And Marketing

Bachelor Of Arts In Communications, Interpersonal Communications