• Provide oversight and leadership for day-to-day operations for the Quality Management Department to include Performance Improvement, Clinical Compliance, NCQA, VBP, Performance Measures validation, Member Experience, and Reporting.• Supervise, develop, and evaluate QM Department staff, including Clinical Quality Program Managers, Specialists, Administrators, and Interns.• Collaborate across business segments to attain or maintain the Health Plan’s compliance with accreditation standards and contractual requirements as they apply to Quality.• Ensure compliance with state contract, federal regulations, and NCQA standards.• Develop and implement programs and processes to achieve HEDIS and state value-based purchasing program requirements, with a focus on Health Equity and Population Health.• Establish and implement initiatives to achieve maximum results from member satisfaction and state provider satisfaction survey initiatives.• Effectively use data analysis to identify trends and population risks to drive performance improvement, monitor patient safety, and effectiveness of care.

• Performance Improvement Project (PIP) Team Lead/Manager • Consumer Assessment of Healthcare Providers and Systems (CAHPS) Lead • Quality Champion for Women’s Health Clinical Quality Performance Sub Workgroup• Internal consultant for provider education of Women's Health HEDIS and state measures• NCQA Accreditation activities and survey preparation assistant

• Consultation and collaboration with obstetric providers and practices in developing performance improvement strategies, in accordance with ACOG, HEDIS, NCQA, CDC, DPH and DCH guidelines and recommendations• Project manager of OB Quality Incentive Program; organizing data analysis, project timelines, meetings and conferences; responsible for all project deliverables for statewide program

• Provided total patient care for high acuity patients in labor and delivery unit with approximately 60,000 deliveries per year• Collaborated with physicians, midwives, anesthesia and other medical professionals regarding patient care during delivery, treatment, examination and surgical procedures

• Collaborated with the healthcare team to provide total patient care for the obstetric and neonate in a labor and delivery unit with approximately 5,000 deliveries per year• Functioned as a preceptor, supervising and guiding nursing students as they underwent their women’s health clinical rotation

• Functioned as exchange student program coordinator, creating and organizing program initiatives and managing small student teams to create and carry out multiple community service projects• Handled all monetary decisions of small non-profit organization including allocation of funds, and preparation, organization, review and analysis of monthly and annual financial reports• Developed improvement initiatives with donor communications, creating and sending monthly newsletters to communicate organization activities and aiding in facilitating client-agency interactions