Business Relationship Management
The Business Relationship Management Team was responsible for establishment and maintenance of good operating arrangements with custodians through a formal oversight program, monitoring both spend and performance. - Liaison with internal and external departments globally, including Finance, Operations, Client Services, Legal, Compliance, Risk; and front office- Acting as an escalation point for a range of issues with custodians and vice versa to ensure timely and satisfactory resolution - Review and approval of invoices.- Analysis of annual expenditure with a view to reduce future spend- Management reporting- Set up and review of Service Level Agreements (SLAs)- Performance Monitoring through Key Performance Indicators (KPIs) and regular service reviews.- Working with custodians to standardize processes, reduce risk and eliminate manual work, where possible- Due Diligence – ensuring sufficient control procedures are in place through Standard of Care Questionnaires (SCQs) and on-site inspections- Oversight of internal Annual Global Custodian Survey, which involved approving changes, identifying clients and chasing up responses- Working with relevant parties to ensure custodians can properly support new business initiatives or products and gain an understanding of new market initiatives and changes in regulation- Support of potential new business by reviewing settlement processes, understanding market initiatives and changes in regulation and providing reports to senior management- Oversight of internal Annual Global Custodian Survey, which involved approving changes, identifying clients and chasing up responses- Daily review of market information received with distribution to relevant internal parties with added value/information where relevant.- Maintenance and distribution of Authorised Signatory Lists- Responding to RFP requests, meeting with clients as necessary
