Events & Experiences· Delivery of events and bespoke experiences · Strategic co-ordination to ensure exceptional guest experience · Supplier liaison including hotels, restaurants, hospitality and DMC’s · Preparation and actioning of event schedules and logistics · Lead host and direct contact for UK and overseas trips Lifestyle Services · Maintaining engagement levels of each member and communicating accordingly· Control of booking ground, air and overseas travel for clients · Sourcing appropriate accommodation and bespoke requests as per client’s needs· Liaising with members and account managers to maximise revenue · Management of client or supplier disputes · Reporting back to account managers on new member insights Administration Tasks · Creating bespoke proposals via InDesign · Diary management· Budget management, reporting and forecasting · Support and assistance with relevant major operational projects · Corporate gifting within the luxury market · Project management and delegation of work to external suppliers · Production and logistics of all client documentation

Events & Experiences· UK weekend events and high-end hospitality experiences· Organising travel for clients and staff · Bespoke worldwide group holidays· Management of our company partnerships · Management of private accounts with some of London’s most affluent hotelsBudgeting & Forecasting· Financial predictions and raising purchase orders· Managing supplier and hospitality relations· Reporting to key stakeholdersInternal & External PR/Marketing· Event brand manager for Virgin Games, Rainbow Riches, Monopoly Casino and Heart Bingo· Product launches· Corporate gifting for staff and clients· Presentations to the business· Business wide implementation of gambling regulations· Hosting online marketing campaigns

Budgeting· Forecasting and recording spending· Inventory and stocktaking PR/Marketing· Tracking trends in the gifting and events market· Internal promotion and business supportGift Management· Sourcing suppliers and purchasing bespoke gifts · Organising couriers and safe delivery of gifts · Bespoke gift wrapping and delivery· Maintaining current and sourcing new suppliers

Staff management· Time scheduling of 100+ employees on a weekly basis· Leading team of 20 shop floor and stockroom employees on a day-to-day basis· Recruitment and development of employees· Driving the stores workforce to meet daily and weekly sales targetsStore management· Organising, forecasting and improving processes· Management of store inventory· Ownership for the in-store visual merchandising and floor-set updates· Implementation of marketing material